SERVICE COORDINATOR

Ingersoll Rand Compressor Systems & Services; City Of Canning; On-site; AUD 55,000 - 75,000; Full time

Job summary

Ingersoll Rand Compressor Systems & Services is seeking a Service Coordinator to manage and coordinate service delivery, scheduling technicians for maintenance, installations and repairs, and ensure timely invoicing and record keeping.

You will liaise with customers and internal teams to optimise schedules, monitor progress, and drive improvements in service processes. The role requires strong organisational and communication skills and proficiency in scheduling software and MS Office.

Qualifications

• Must have excellent organisational and time management capabilities.
• Strong verbal and written communication, with interpersonal effectiveness.
• Ability to collaborate with internal teams and external customers to achieve service goals.
• Analytical thinking with attention to detail and problem-solving skills.
• Proficiency in scheduling software and MS Office Suite.

Responsibilities

• Coordinate and schedule service technicians for routine maintenance, installations, and emergency repairs.
• Optimise scheduling to ensure efficient use of service technician time and resources.
• Facilitate all site entry and mobilisation requirements.
• Monitor service technician availability and adjust schedules to accommodate urgent requests and changes.
• Assess the service needs of customers and recommend appropriate service plans tailored to their needs.
• Ensure all costs are applied to service work orders in a timely manner.
• Generate invoices post-service, in line with company guidelines.
• Maintain and update relevant databases.
• Maintain accurate and up-to-date records of customer interactions and service delivery.
• Prepare reports on service utilisation, customer outcomes and effectiveness.
• Assist in developing and improving service coordination processes and procedures.
• Perform such other duties as directed by supervisor or management within competency.

Skills

Organisational skills

Time management

Communication skills

Interpersonal skills

Team collaboration

Analytical thinking

Problem solving

Handling high-pressure situations

Scheduling software

MS Office Suite

Job description

Job Objective

The Service Coordinator is responsible for managing and coordinating services to ensure effective and efficient service delivery to customers. This role involves working closely with service technicians, customers, and other stakeholders to develop and implement service plans, monitor progress, and ensure high quality service delivery.

Position Title

Service Coordinator

Duties and Responsibilities

• Coordinate and schedule service technicians for routine maintenance, installations, and emergency repairs.
• Optimise scheduling to ensure efficient use of service technician time and resources.
• Facilitate all site entry and mobilisation requirements.
• Monitor service technician availability and adjust schedules to accommodate urgent requests and changes.
• Assess the service needs of customers and recommend appropriate service plans tailored to their needs.
• Ensure all costs are applied to service work orders in a timely manner.
• Generate invoices post-service, in line with company guidelines.
• Maintain and update relevant databases.
• Maintain accurate and up to date records of customer interactions and service delivery.
• Prepare reports on service utilisation, customer outcomes and effectiveness.
• Assist in developing and improving service coordination processes and procedures.
• In addition to the duties outlined above, you are also required to perform such other duties as may be directed by your supervisor or management provided these are within your competency or training.

Relationships

Internal

• Communicate effectively with service technicians to coordinate quick and efficient service delivery.
• Foster positive working relationships with service technicians, ensuring clear communication and support.
• Collaborate with other departments, such as sales and parts, to ensure seamless service delivery.

External

• Communicate effectively with customers to coordinate quick and efficient service delivery.
• Develop and maintain external relationships.
• Perform regular follow-ups to ensure ongoing customer satisfaction.

Qualifications, Experience, Knowledge, Skills, And Abilities

• Excellent organisational and time management skills.
• Strong communication and interpersonal skills.
• Ability to work collaboratively within a team and with external parties.
• Analytical Thinking
• Problem-solving skills and attention to detail.
• Ability to handle high-pressure situations and urgent requests with composure.
• Proficiency in scheduling software and MS Office Suite.

Key Result Areas (linked To Performance Review)

• Adaptability
• Communicating
• Customer Focus
• Drive for Results
• Relationship Building