Service Continuity Manager

Kinetic IT; Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid options

Flexible hours

Wellbeing resources

Employee discounts platform

Gym membership discounts

Job summary

Kinetic IT is seeking an experienced Service Continuity Manager for an Enterprise Service Management role supporting a Federal Government customer in Australia. You will develop and maintain continuity plans, coordinate recovery testing and drive improvements to ensure readiness for service disruptions.

Based on customer site in NSW/Sydney, the role requires active Australian Government security clearance (AGSVA NV1 or NV2) and a practical, ITIL-aligned approach to governance, testing, reporting

Qualifications

• Australian citizenship with active NV1 or NV2 security clearance.
• Experience in ITIL-aligned service continuity within a complex enterprise environment.
• Experience developing continuity and disaster recovery plans and coordinating testing.
• Ability to translate test outcomes into practical improvements and clear reporting.

Responsibilities

• Develop and maintain service continuity plans and recovery procedures aligned with business priorities.
• Coordinate recovery testing, engaging technical teams, service owners and stakeholders.
• Review test outcomes, identify recovery gaps and track improvement actions to completion.
• Maintain continuity policies, procedures, process maps, reporting and controls aligned with ITIL and ESM governance obligations.

Skills

Service continuity management

ITIL framework

Stakeholder engagement

Recovery testing coordination

Governance

Job description

Bring your experience in Service Continuity Management to an ongoing Enterprise Service Management (ESM) role supporting a Federal Government customer. You’ll bring service owners, technical teams and stakeholders together to develop and maintain continuity plans, coordinate recovery testing and strengthen readiness for service disruptions. With a focus on practical process management, governance and continuous improvement, you’ll help ensure recovery procedures are current, tested and understood.

This role is based full time, 100% on the customer site and requires active Australian Government security (AGSVA) NV1 or NV2 clearance.

WHAT YOU'LL BE DOING:

• Develop and maintain service continuity plans and recovery procedures aligned with business priorities, service requirements and disaster recovery arrangements.
• Manage the continuity testing schedule, coordinating recovery and restoration exercises with technical teams, service owners and stakeholders.
• Review test outcomes, identify recovery gaps and service continuity risks, and track improvement actions through to completion.
• Maintain continuity policies, procedures, process maps, reporting and controls aligned with ITIL, customer requirements and ESM governance obligations.

WHAT WE'RE LOOKING FOR:

• Australian Citizenship, with active NV1 or NV2 Government security clearance (AGSVA).
• Strong practical experience in ITIL-aligned service continuity management within a complex enterprise service management environment.
• Experience developing and maintaining continuity and disaster recovery plans, coordinating recovery testing and documenting outcomes.
• Ability to assess continuity risks and recovery readiness, translate test findings into practical improvements, and maintain clear reporting and controls.
• Confident stakeholder engagement skills, with the ability to coordinate technical, operational and service management teams.

ABOUT KINETIC IT

Kinetic IT delivers secure, high-impact technology services across cyber security, cloud, digital infrastructure, intelligent workplace and IT service management. For more than 25 years, we’ve supported critical organisations across government, infrastructure, education, law enforcement, defence, emergency services, utilities and transport.

BE YOU, CREATE THE FUTURE

Our work matters because it helps keep essential services running, communities connected and customers confident in their technology. With 1,500+ people across Australia, we combine national capability with a local, customer-led approach.

We welcome people of all abilities, backgrounds, cultures and genders, and are proud to be an Indigenous and Veteran-friendly employer.

• Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
• Celebrate together – Social events, cultural celebrations, end-of-year functions and more.
• Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.
• Other Perks - Access to our employee discounts platform, discounted gym membership and more.