Process Manager (Availability and Capacity)

Kinetic IT; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work options

Flexible hours

Mobility & part-time roles

Vendor exam support

Health and wellbeing resources

Employee discounts platform

Discount gym membership

End-of-year functions

Job summary

Kinetic IT is seeking an Availability and Capacity - Process Manager to support a large Federal Government department, ensuring services remain reliable and scalable as demand changes. You will develop and maintain capacity plans, analyse usage and forecast needs, monitor service availability, and drive improvements aligned with ITIL and governance obligations.

The role offers hybrid work arrangements and the chance to work across technical teams and stakeholders.

Qualifications

• Australian Citizenship with NV1 or NV2 security clearance (AGSVA).
• Strong practical experience in ITIL-aligned service management within a complex enterprise.
• Understanding of Federal Government operational, governance and security requirements.
• Experience developing capacity forecasts and availability plans, analysing service performance and utilisation data.
• Ability to identify capacity constraints and translate findings into practical improvements and reporting.

Responsibilities

• Develop and maintain availability and capacity plans aligned with business demand, service requirements and SLAs.
• Analyse utilisation, performance and demand trends to forecast capacity needs and coordinate actions with technical teams and service owners.
• Monitor and report on service availability, investigate trends and risks, and drive improvements to reduce downtime and bottlenecks.
• Maintain availability and capacity policies, procedures, maps, reporting and controls aligned with ITIL, customer requirements and governance obligations.

Skills

ITIL expertise

Stakeholder engagement

Service management

Capacity forecasting

Job description

We’re looking for an Availability and Capacity - Process Manager to support a large and dynamic Federal Government department, keeping services reliable and ready for changing demand. Working across service owners, technical teams and stakeholders, you’ll turn demand and performance insights into clear capacity forecasts and availability improvements. Within the environment, you’ll combine practical process management, governance and continuous improvement to ensure services meet business requirements today and into the future.

What you’ll be doing:

• Develop and maintain availability and capacity plans aligned with business demand, service requirements and agreed service levels.
• Analyse utilisation, performance and demand trends to forecast capacity needs, identify constraints and coordinate actions with technical teams and service owners.
• Monitor and report on service availability, investigate trends and risks, and drive improvements that reduce downtime and address service bottlenecks.
• Maintain availability and capacity policies, procedures, process maps, reporting and controls aligned with ITIL, customer requirements and ESM governance obligations.

What we’re looking for:

• Australian Citizenship, with active NV1 or NV2 Government security clearance (AGSVA).
• Strong practical experience in ITIL-aligned specialism within a complex enterprise service management environment.
• A background and understand the ways of working within a Federal Government agency, with a sound understanding of its operational, governance and security requirements.
• Experience developing capacity forecasts and availability plans, analysing service performance and utilisation data, and reporting against agreed service levels.
• Ability to identify capacity constraints and availability risks, translate findings into practical improvements, and maintain clear reporting and controls.
• Confident stakeholder engagement skills, with the ability to coordinate technical, operational and service management teams.

About Kinetic It

Kinetic IT delivers secure, high-impact technology services across cyber security, cloud, digital infrastructure, intelligent workplace and IT service management. For more than 25 years, we’ve supported critical organisations across government, infrastructure, education, law enforcement, defence, emergency services, utilities and transport.

Be You, Create the Future

Our work matters because it helps keep essential services running, communities connected and customers confident in their technology. With 1,500+ people across Australia, we combine national capability with a local, customer-led approach.

We welcome people of all abilities, backgrounds, cultures and genders, and are proud to be an Indigenous and Veteran-friendly employer.

• Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
• Celebrate together – Social events, cultural celebrations, end-of-year functions and more.
• Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.
• Other Perks - Access to our employee discounts platform, discounted gym membership and more.

You can learn more about our culture and crew online at https://kineticit.com.au/work-with-us/careers-at-kit