Service Concierge & Customer Experience Leader

Cmitoyota; City of Melbourne; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Bonuses

Job summary

CMI Toyota Cheltenham in Australia is seeking a Service Advisor to be the welcoming face of the Service Department, handling bookings and setting expectations.

You will work closely with technicians to ensure timely servicing and keep customers informed throughout their service journey.

No automotive experience is required; you’ll join a supportive team with clear processes, steady days, and real opportunities to grow within the CMV Group.

Qualifications

• Experience in mechanical or customer service positions.
• Interest or experience in automotive industry.
• Confident communication and customer-first approach.

Responsibilities

• Being the welcoming face of CMI’s Service Department in-person and over the phone
• Coordinating service bookings and managing customer expectations
• Liaising with technicians and service teams to ensure timely vehicle servicing
• Keeping customers informed and supported throughout their service journey

Skills

Customer service

Mechanical knowledge

Communication

Teamwork

Tech-savviness

Driver's license

Job description

CMI Toyota Cheltenham in Australia is seeking a Service Advisor to be the welcoming face of the Service Department, handling bookings and setting expectations.

You will work closely with technicians to ensure timely servicing and keep customers informed throughout their service journey.

No automotive experience is required; you’ll join a supportive team with clear processes, steady days, and real opportunities to grow within the CMV Group.