Service Clerk

Hall & Wilcox; City of Brisbane; On-site; AUD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive remuneration

Hallstar rewards program

Parental leave up to 26 weeks

Free daily breakfast

Office social events

Job summary

Hall & Wilcox in Brisbane offers a Service Clerk role focusing on high-level customer service for employees and partners. Responsibilities include reception, catering, and facilities, with archiving and off-site file storage.

The ideal candidate brings business or legal administration training, strong communication, detail orientation, and the ability to work under pressure in a team environment. Proficiency in Microsoft Office is preferred, and a proactive, positive attitude is valued.

Qualifications

• qualification in either a business or legal administration course
• attention to detail
• excellent communication skills and ability to work in a team structure
• proactive approach with the ability to plan, organize and prioritize work
• positive attitude and willingness to learn
• ability to work under pressure during peak times
• proficiency with Microsoft office

Responsibilities

• Open, sort, scan and distribute inward mail
• Coordinate and process outgoing mail, including courier bookings
• Photocopying, scanning, and uploading/downloading files to filesite
• Attend court for document filing and photocopying subpoena documents
• Deliver documents to CBD locations when urgent
• Assemble physical copies of briefs for counsel or medical matters
• Receive clients, visitors and contractors and sign them in
• Set up meeting rooms and arrange catering for meetings
• Order breakfast items and office supplies
• Process files for off-site archiving/storage
• Housekeeping duties such as dishwashing
• Perform other ad hoc duties as required

Skills

Attention to detail

Excellent communication

Proactive

Positive attitude

Ability to work under pressure

Teamwork

Microsoft Office

Education

Business or legal administration course

Tools

Microsoft Office

Job description

• Permanent, full-time or part-time position (minimum 4 days)
• Competitive remuneration and our Hallstar reward and recognition program
• Learning and career development programs for all roles and levels
• Flexible leave options, including up to 26 weeks paid parental leave
• Free daily breakfast and office social events
• Genuine commitment to diversity, inclusion and wellbeing, and pro bono and community

Make the smarter choice. Come thrive with us. Learn more about what Hall & Wilcox can offer you: bit.ly/HWbenefits

About The Role And Team

We have an opportunity for a Service Clerk to join our Brisbane office.

As a Service Clerk you will provide a high level of customer service to employees and partners within the firm in a timely and professional manner. Responsibilities include reception, catering, and facilities. Including archiving and off-site file storage.

You Will Be Responsible For

• opening, sorting, scanning and distributing inward coming mail;
• coordinating and processing all outgoing mail, including booking local or interstate courier;
• photocopying, scanning files and electronic media, uploading or downloading files to filesite;
• attending court for document filing and photocopying subpoena documents;
• hand-delivering documents to locations within walking distance in CBD when it is urgent;
• putting together physical copies of counsel or medical briefs;
• receiving clients, visitors and contractors, arranging them to sign in;
• setting up meeting rooms and organising catering for client and staff meetings;
• ordering breakfast items and office stationery supplies;
• processing files for off-site archiving and storage;
• housekeeping duties such as stacking and emptying dishwashers, and
• other ad hoc duties when required.

About You

You will ideally have the following skills and experience:

• qualification in either a business or legal administration course;
• attention to detail;
• excellent communication skills and ability to work in a team structure;
• proactive approach with the ability to plan, organize and prioritize work;
• positive attitude and willingness to learn;
• ability to work under pressure during peak times; and
• proficiency with Microsoft office.

About Us

At Hall & Wilcox, we deliver outstanding legal services to corporate, public sector and private clients, both Australian-based and those offshore doing business in Australia. Our purpose is to enable our clients, our people and our communities to thrive.

We are known for having a great culture that puts people first. A culture where our purpose and values - our Hallmarks - are lived, not laminated.

We do great work, smarter. We’re passionate about the work we do and how it creates value for today and tomorrow. We’re famous for Smarter Law: smarter thinking to create smarter solutions. We embrace innovative thinking and technology. We listen. We partner. We solve.

Hall & Wilcox is a successful independent Australian law firm; a place to belong, with the freedom to learn and grow. We thrive together. We are diverse and inclusive; everyone is welcome and respected. We encourage applications from candidates of all cultural backgrounds (including First Nations), age, abilities, sexual orientation and gender identities.

Hear from our people about what it’s like to thrive at Hall & Wilcox: bit.ly/HWpeople

To learn more about Hall & Wilcox visit our website.

We are committed to supporting candidates with disability so that every candidate is offered a fair, equitable and supportive recruitment experience. If you require any adjustments or support to complete your application, or if you have any questions, please contact Archie Marchant, Talent Acquisition Co-ordinator, at [e-mail] for a confidential discussion.

This vacancy is being managed directly by the Hall & Wilcox Talent Acquisition team. We will contact our preferred agency partners should we require any assistance.