Service Centre Admin & Logistics Coordinator (Auckland)

Milwaukee Electric Tool Corporation; Australia; Hybrid; AUD 40,000 - 52,000; Full time

Benefits offered by this job

Discounts & Perks

Personal Development

Health & Wellbeing

Social events

Job summary

Milwaukee Tools in Auckland seeks a Service Centre Administrator to join our service operations team at the Penrose centre. You will maximize efficiencies and serve as the point of contact for the Milwaukee Service Centre, working Monday to Friday in a supportive culture.

Full training provided; the role involves accepting customer tools, organizing freight, inventory management, booking repairs, and liaising with After-Sales to resolve warranty claims, with opportunities to develop admin and IT

Qualifications

• Proficient admin skills and intermediate computer skills.
• Experience with SAP, C4C, Salesforce or similar platforms is a plus.
• Ability to meet deadlines and manage time effectively.
• Excellent communication and enthusiastic personality.
• Demonstrated initiative and attention to detail.

Responsibilities

• Accept customer tools at walk-in service centre or by freight from partners.
• Organise inbound/outbound freight to customers.
• Pack/unpack freight and manage inventory.
• Book repairs into the Warranty Portal and complete required documentation.
• Allocate tools per operational workflow and assign spare parts with service claims.
• Maintain records and stock locations; ensure correct allocation.
• Coordinate with After-Sales for claim information.
• Diagnose and replace batteries, chargers, and radios as needed.
• Provide warranty claim updates to customers and retailers by phone and email.

Skills

Admin skills

Time management

Communication

Initiative

Attention to detail

Tools

SAP

C4C

Salesforce

Job description

Milwaukee Tools in Auckland seeks a Service Centre Administrator to join our service operations team at the Penrose centre. You will maximize efficiencies and serve as the point of contact for the Milwaukee Service Centre, working Monday to Friday in a supportive culture.

Full training provided; the role involves accepting customer tools, organizing freight, inventory management, booking repairs, and liaising with After-Sales to resolve warranty claims, with opportunities to develop admin and IT