Service Center Associate

Xylem; Perth; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus program

Income protection insurance

Health insurance for family

13% superannuation

Gym discounts

Job summary

Xylem in Perth is seeking a Service Center Associate to coordinate service activities, schedule technicians for maintenance and repair works, and deliver aftermarket support. You will handle quotations, service records, and reports while delivering exceptional customer service.

The role requires 1+ years of related experience, strong communication, and proficiency in Microsoft Office. ERP/CRM experience is desirable; Australian applicants preferred.

Qualifications

• 1+ years of comparable work experience preferred.
• Customer service/sales support capacity.
• Excellent problem solving and time management skills.
• Well-developed computer skills in Microsoft Office.

Responsibilities

• Support our customers via phone and email.
• Maintain and update work registers and compliance registers.
• Schedule and monitor workflow tasks for timely completion.
• Generate and report on backlogs and completed tasks.
• Input and manage purchase orders from receipt to delivery.
• Provide order status updates and follow up on delays.
• Build and maintain long-term relationships with customers.

Skills

Customer service

Sales support

Time management

Microsoft Office

Detail oriented

Team player

Autonomy

Tools

ERP systems

CRM software

Microsoft Office

Job description

## Service Center AssociateApply: Onsite: Perth: Full time: Posted Today: End Date: October 14, 2026 (28 days left to apply): R50657Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.The **Service Center Associate** supports Xylem’s business by coordinating service activities, scheduling technicians for maintenance and repair works, and ensuring effective delivery of aftermarket services.This role also provides administrative and sales support, including preparing service and parts quotations, maintaining service records, managing reports, and delivering exceptional customer service.If you are customer focused, have excellent communication skills and enjoy working as part of a team, then we may have a role for you as a **Service Center Associate** at our**Perth**branch.**The Role:*** Support our customers via phone and email* Maintain and regularly update work registers and compliance registers* Effectively schedule and monitor workflow tasks to ensure timely completion* Generate and report on backlogs, as well as completed work tasks, to track progress* Input purchase orders into the system* Manage purchase orders from receipt through to delivery* Provide order status updates and follow up on any delays* Build and maintain long term relationships with customers**About you:*** 1+ years of comparable work experience preferred* Customer service/sales support capacity* Excellent problem solving and time management skills* Well-developed computer skills Microsoft Office* Strong attention to detail* Ability to work autonomously as well as in a team environment* Competency in using ERPs, CRM software desirable**Benefits:*** Competitive salary + company bonus program* Company-funded income protection insurance* Subsidised health insurance for you and your immediate family* 13% superannuation* Gym membership discounts and wellbeing benefits* Additional leave entitlements* Structured training and career development pathways* Xylem Watermark volunteer program participationAt Xylem, you will be part of a business that values innovation, customer partnership and market leadership, while offering the chance to build your career in a specialised and growing sector.**If you're ready to take the next step in your career, we’d love to hear from you.**