Service Automation Team Lead

Spectrum Automation Pty Ltd; Melbourne; On-site; AUD 150,000 - 190,000; Full time

Job summary

Spectrum Automation in Melbourne seeks an experienced automation service leader to head our Melbourne Automation Service team, delivering high quality service and ensuring strong client relationships. You will manage priorities, coach a team of automation technicians and engineers, and align delivery with safety and quality standards.

You will lead from the front, balance service coordination with hands-on automation work, and drive continuous improvement across breakdowns, maintenance, and

Qualifications

• Current A Grade Electrical License.
• Experience leading automation teams.
• Strong communication and client management.
• Hands-on troubleshooting in live industrial environments.
• Focus on safety, quality and continuous improvement.

Responsibilities

• Lead, mentor and develop automation technicians and field service engineers.
• Set clear expectations and foster accountability, collaboration and improvement.
• Conduct regular one-on-ones, provide feedback and support development plans.
• Coordinate workloads across breakdowns, maintenance, shutdowns and projects.
• Monitor utilisation, productivity and delivery performance.
• Act as senior escalation point for complex automation issues.
• Build strong client relationships and communicate priorities and risks.
• Support quoting, scoping and follow-up opportunities.
• Drive a consistent, high-quality service experience across the team.

Skills

Leadership

People management

Industrial automation

PLC/SCADA/HMI

Stakeholder management

Electrical license

Job description

Spectrum Automation has built a strong reputation delivering intelligent automation, control, and industrial electrical solutions across Australia. For over 30 years, we’ve partnered with leading manufacturers and industrial operators to improve reliability, productivity, and performance through smart engineering and innovative automation systems.

About the Opportunity:

In this role you’ll lead and develop our Melbourne Automation Service team – setting clear expectations, building capability and accountability, and creating a culture where people communicate, collaborate and deliver.

This is a hands-on leadership role for an experienced people leader with a strong industrial automation background. You’ll coordinate a fast-moving service workload and provide credible technical support when the team needs it.

You’ll manage priorities, client communication and service delivery across reactive breakdowns, planned maintenance, shutdown support and small-to-medium automation works. As a key point of contact for clients, you’ll ensure expectations are clear and the team delivers a responsive, high-quality service.

Your responsibilities will include:

• Leading, mentoring and developing a team of automation technicians and field service engineers.
• Setting clear expectations and creating a culture of accountability, collaboration and continuous improvement.
• Holding regular one-on-ones, providing constructive feedback and supporting individual development plans.
• Coordinating workloads and priorities across breakdowns, maintenance, shutdowns and project work.
• Monitoring team utilisation, productivity and delivery performance.
• Acting as a senior escalation point when the team needs support with complex automation and control system issues.
• Building strong client relationships and communicating clearly around priorities, risks, expectations and outcomes.
• Supporting quoting, scoping and identification of follow-up works and improvement opportunities.
• Driving a consistent, responsive and high-quality service experience across the team.

The role includes client engagement, quoting, identification of follow-up opportunities and maintaining commercial discipline across service delivery.

What We're Looking For:

We're interested in speaking with experienced people leaders who also have a strong industrial automation background.

To succeed in this role, you'll ideally bring:

• Current A Grade Electrical License
• Proven experience leading, coaching and developing technical teams.
• The ability to set clear expectations, manage performance and hold constructive conversations.
• A leadership style that combines accountability with genuine support and development.
• Strong practical experience across industrial automation, including PLC, SCADA, HMI and industrial communication systems.
• Hands-on experience with breakdowns, fault-finding, maintenance and commissioning in live industrial environments.
• The technical capability to troubleshoot complex control system issues and support the team when escalation is required.
• Strong client communication and stakeholder management skills.
• Commercial awareness, including experience scoping, quoting or delivering service works and automation projects.
• A strong commitment to safety, quality and continuous improvement.

What's on Offer?

• A genuine leadership role with the opportunity to shape and develop a growing technical service team.
• A balance of people leadership, service coordination and hands-on automation.
• Exposure to a broad range of clients, industries and automation technologies.
• Exciting, varied and technically challenging work.
• Competitive remuneration based on experience.
• Ongoing leadership and professional development.
• A supportive, values-driven culture focused on collaboration and continuous improvement.

Interested?

If you're an experienced automation professional who has moved into leadership – and developing people is the part of your role you genuinely enjoy – we'd love to hear from you.

We're looking for someone who can lead from the front, build trust with their team and clients, create accountability and still have the technical experience to step in when things get difficult.