Service Advisor Audi

Peter Warren Automotive Holdings Ltd.; Gold Coast City; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Staff discounts

Training & development

Brand variety

Job summary

Frizelle Sunshine Automotive is seeking a Service Advisor in Southport to act as the vital link between customers and the service workshop. You will manage communications, document vehicle concerns, and ensure accurate estimates and invoices are produced.

The role emphasizes a customer-first approach, strong communication, and the ability to coordinate workshop scheduling within a busy dealership environment.

Qualifications

• Previous experience in a Service Advisor or customer-facing automotive role.
• Solid understanding of vehicle servicing and repair processes.
• Strong written and verbal communication skills.
• Familiarity with dealer management systems or similar software.
• Current Queensland driver's licence.
• Ability to stay organised under pressure.

Responsibilities

• Greeting customers and accurately recording vehicle concerns for technicians.
• Keeping customers informed throughout the repair process.
• Preparing and presenting clear job estimates and invoices.
• Coordinating job scheduling and workshop workflow.
• Following up on vehicle status updates and changes.
• Supporting upsell opportunities that benefit the customer and workshop.

Skills

Communication skills

Customer-facing role

Automotive servicing knowledge

DMS software experience

Organisation under pressure

Tools

Dealer Management System

Job description

If you enjoy building genuine relationships with customers and take pride in keeping things running smoothly, this Service Advisor role at Frizelle Sunshine Automotive in Southport could be exactly what you have been looking for.

About the role:

As the key connection between customers and the service workshop, you will play a meaningful part in shaping how customers experience the dealership, from the moment they arrive to the moment they drive away.

Your day-to-day will include:

• Greeting customers and accurately recording vehicle concerns so technicians have everything they need to get the job done right the first time
• Keeping customers informed throughout the repair process, so they always feel in control and well looked after
• Preparing and presenting clear, accurate job estimates and invoices
• Coordinating job scheduling and workshop workflow to keep the day moving efficiently
• Following up on vehicle status updates and communicating any changes to customers promptly
• Supporting upsell opportunities that genuinely benefit the customer and contribute to workshop performance

About you:

You are someone who finds satisfaction in solving problems for people and communicating with clarity, whether that is explaining a repair in plain language or managing a busy day with a calm head.

More about you:

• Previous experience in a Service Advisor or customer-facing automotive role is highly regarded
• A solid understanding of vehicle servicing and repair processes helps you translate technical information for customers
• Strong written and verbal communication skills come naturally to you
• Working with dealer management systems or similar software is something you are comfortable with
• A current Queensland driver's licence is essential
• Staying organised under pressure is one of your strengths, and your colleagues notice it

The benefits:

Frizelle Sunshine Automotive offers a supportive team environment where your contribution is recognised and your career can grow alongside a well-established dealer group.

Benefits include:

• A permanent full-time role with genuine long-term stability
• Access to ongoing training and development to keep your skills sharp
• A workplace that represents some of the most respected vehicle brands available
• A close-knit Southport team that values collaboration and looks out for one another
• Staff discounts and benefits available across the wider group

Join Frizelle Sunshine Automotive, a proud Australian-owned business and part of the Peter Warren Automotive Holdings family. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 900 dedicated employees across multiple locations, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise.

We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.