Automotive Service Advisor – Elevate Customer Experience

DC Motors Group; Rockhampton Regional; On-site; AUD 52,000 - 75,000; Full time

Benefits offered by this job

Vehicle discounts

Health insurance

Employee assistance program

Job summary

Autopact CQ is seeking a motivated Service Advisor to join our busy automotive service team. You’ll be the key link between customers and workshop technicians, ensuring a smooth, transparent, and high-quality service from booking through to vehicle handover.

This full-time role suits someone with strong customer service, an exceptional phone manner, and a drive to excel within a company that values its people and fosters a positive culture.

Qualifications

• Experience in customer service with a professional phone manner.
• Strong communication and multitasking skills.
• Ability to work with workshop staff and customers to manage bookings.

Responsibilities

• Greet and assist customers visiting the service department with a smile.
• Handle inbound and outbound calls with professionalism and care.
• Manage customer bookings and coordinate loan vehicles and transport.
• Prepare job orders and provide administrative support to the service team.
• Set clear customer expectations and deliver outstanding service at every step.
• Address customer concerns effectively to ensure satisfaction.

Skills

Customer service

Phone communication

Team player

Multitasking

Job description

Autopact CQ is seeking a motivated Service Advisor to join our busy automotive service team. You’ll be the key link between customers and workshop technicians, ensuring a smooth, transparent, and high-quality service from booking through to vehicle handover.

This full-time role suits someone with strong customer service, an exceptional phone manner, and a drive to excel within a company that values its people and fosters a positive culture.