Service Advisor

John Davis Motors; Orange City Council; On-site; AUD 52,000 - 68,000; Full time

Job summary

John Davis Motors in Orange, NSW, is seeking a full-time Service Advisor to provide high-quality administrative and customer support to our Service Department.

You will handle repair orders, cost them, and liaise with the Service Manager to keep work on schedule, with follow-up calls and a proactive, go-getter attitude.

A current driver’s licence is required and a basic understanding of automotive terminology is helpful, with previous experience regarded favorably.

Qualifications

• Experience handling repair orders and cost estimation.
• Excellent customer service and communication.
• Strong time management and attention to detail.

Responsibilities

• Creating, costing and closing Repair Orders
• Managing our customers to the highest service standards
• Liaising with the Service Manager to ensure all work is carried out in the allocated time frame
• Follow up calls
• Providing assistance to the Service Manager when required

Skills

Customer service

Time management

Organisational skills

Teamwork

Job description

We currently have an exciting opportunity available for a Full time Service Advisor to provide high quality administrative & customersupport to our Service Department in Orange.

Our Service Advisor is responsible for:

Creating, costing and closing Repair Orders

Managing our customers to the highest service standards

Liaising with the Service Manager to ensure all work is carried out in the allocated time frame

Follow up calls

Providing assistance to the Service Manager when required

We are looking for someone who has:

Effective time management and organisational skills with high attention to detail

An ability to thrive in a fast paced environment

A strong team ethic and a willingness to assist others

The ability to work as both part as a team and autonomously

Current Driver's licence

Having a basic understanding of automotive & mechanical terminology would be advantageous, but not essential

Ultimately, we are looking for a 'Go-getter' with a willingness to learn. Previous experience will be highly regarded.

This is a full time position, with a competitive salary to be negotiated with the successful candidate, based on experience, knowledge and qualifications.