Assistant Parts Manager

Max Kirwan Mazda; Melbourne; On-site; AUD 125,000 - 135,000; Full time

Benefits offered by this job

Company car

Overtime included

Commission

Superannuation

Staff discounts

Birthday leave

Referral bonuses

Recognition programs

Mazda training and development

Career growth opportunities

Job summary

Preston Mazda in Melbourne is seeking an Assistant Parts Manager to support the day-to-day operations of our Parts Department, provide accurate advice and deliver dependable service.

This hands-on role requires at least two years' experience, strong parts interpretation, and a customer-service focus while guiding a busy team.

Qualifications

• Two years’ experience as an Assistant Parts Manager.
• Strong parts interpretation skills and understanding of dealership parts operations.
• Customer service approach with accuracy, responsiveness and follow-through.
• Ability to manage a busy workload and prioritise competing demands.
• Commercial awareness including quoting, pricing, margins and sales opportunities.

Responsibilities

• Identify, quote, source and supply genuine Mazda parts and accessories.
• Handle trade, retail, workshop and internal enquiries by phone, email, online platforms and at the counter.
• Build strong relationships with panel shops, mechanical repairers and other trade customers.
• Follow up quotations and identify opportunities to grow sales while maintaining margins.
• Support the Parts Manager with daily workflow, team coordination and customer enquiries.
• Guide and support team members, sharing product knowledge and good working practices.
• Assist with stock ordering, inventory accuracy, stocktakes, returns and warranty parts processes.
• Work with warehouse and delivery staff to ensure orders are picked, invoiced and dispatched accurately.
• Monitor outstanding orders and keep customers informed of availability and delivery expectations.
• Contribute to department targets, process improvements and a safe, organised workplace.

Skills

Parts interpretation

Customer service

Communication

Leadership

Stock coordination

Time management

Tools

Auto-IT PMDS

Mazda parts catalogues

PartsCheck

RepairConnection

Capricorn

Job description

Take the next step in your automotive parts career

Are you an Assistant Parts Manager looking for your next career opportunity?

Preston Mazda is seeking an Assistant Parts Manager to support the day-to-day operations, customer service and performance of our Parts Department.

This is a hands-on opportunity for someone who knows automotive parts, enjoys building customer relationships and can help drive the performance of a busy team while delivering accurate advice and dependable service.

About us

Preston Mazda (formerly Max Kirwan Mazda) is a multigenerational, family-owned Mazda dealership with a long history in Melbourne’s automotive industry.

Our Parts Department is a well-established wholesale operation and is recognised as one of Australia’s Top 10 Mazda wholesale parts dealers. It supplies genuine Mazda mechanical and panel parts and accessories to trade, retail and internal dealership customers.

With more than $1 million in genuine Mazda parts held locally, two Melbourne metropolitan delivery runs each business day and access to Mazda parts Australia-wide, our department supports customers across metropolitan and regional Victoria.

Our customers rely on accurate parts identification, prompt quotations and clear communication. We’re looking for someone who takes pride in delivering all three.

About the job

Reporting to the Parts Manager, you will take an active role in parts interpretation, sales and stock control, while supporting the Parts team and serving our trade, retail and internal customers.

You will help coordinate daily priorities, support and mentor other Parts Advisors and provide cover for the Parts Manager when required.

What you will be doing

Key responsibilities include:

• Identify, quote, source and supply genuine Mazda parts and accessories.


• Handle trade, retail, workshop and internal enquiries by phone, email, online platforms and at the counter.


• Build strong relationships with panel shops, mechanical repairers and other trade customers.


• Follow up quotations and identify opportunities to grow sales while maintaining appropriate margins.


• Support the Parts Manager with daily workflow, team coordination and customer enquiries.


• Guide and support team members, sharing product knowledge and good working practices.


• Assist with stock ordering, inventory accuracy, stocktakes, returns and warranty parts processes.


• Work with warehouse and delivery staff to ensure orders are picked, invoiced and dispatched accurately.


• Monitor outstanding orders and keep customers informed of availability and delivery expectations.


• Contribute to department targets, process improvements and a safe, organised workplace.

What we are looking for

To be successful, you will have:

• A minimum of two years’ experience as an Assistant Parts Manager.


• Strong parts interpretation skills and an understanding of dealership parts operations.


• A customer service approach that combines accuracy, responsiveness and follow-through.


• Confidence handling a busy workload and prioritising competing demands.


• Commercial awareness, including quoting, pricing, margins and sales opportunities.


• Strong communication skills and the ability to work effectively with customers, technicians and colleagues.


• A proactive approach and willingness to take ownership of tasks.


• Experience using dealership management systems and electronic parts catalogues.


• A current Victorian driver's licence.

Experience with Auto-IT PMDS and Mazda parts is preferred, but not essential. Experience with PartsCheck, RepairConnection or Capricorn is an advantage. Applicants from other automotive brands are encouraged to apply.

What's on offer

• Competitive remuneration package of $125,000–$135,000 including base salary, overtime, commission, superannuation and a company car.


• Rostered to work one Saturday morning per month.


• Work across a broad mix of trade, retail, workshop and accessory parts business.


• Join a well-established, high-performing wholesale parts operation with substantial local stock and an established delivery network.


• Take on greater responsibility and build your leadership experience while supporting the team and contributing to department performance.


• Supportive leadership and an experienced Parts Department team.


• Staff discounts, birthday leave, referral bonuses and recognition programs.


• Long-term benefits, including an extra week’s pay each year after five years’ service.


• Ongoing Mazda training and development.


• Career growth opportunities within a respected dealership.

Preston Mazda is an Equal Opportunity Employer. We strongly support equal employment opportunities in the workplace.

Shortlisted candidates will be contacted to attend an on-site interview at the dealership.

Due to the expected volume of applications, inbound enquiries regarding the role will not be accepted.