Service Advisor

Motorama; Hillcrest; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Great employee benefits

Discounts with company partners

Free annual flu shots

Real career progression opportunities

Job summary

Motorama's Browns Plains Mazda in Queensland is seeking a Service Advisor to deliver a fantastic guest experience when vehicles are brought in for servicing. You will help guests with service or warranty issues, brief technicians on concerns, and ensure smooth payment and handover at drop-off and pickup.

The role requires dealership or automotive experience and outstanding customer service across in-person, written, and telephonic interactions. A manual driver’s licence is required.

Qualifications

• Previous experience as a Service Advisor in a dealership is highly regarded.
• Experience in a dealership or automotive environment.
• Excellent customer service skills in person, in writing and over the telephone.
• Enjoy solving problems and helping customers.
• Accurate with high attention to detail.
• Current manual driver's licence.

Responsibilities

• Meeting and greeting guests promptly and courteously as they drop off their vehicles to be serviced.
• Ensuring you create a great guest experience.
• Checking guests out when their service is complete, processing their payment and showing them back to their vehicle.
• Helping guests with any service or warranty issues.
• Ensuring Technicians are briefed appropriately on any issues a guest raises in relation to their vehicle.

Skills

Dealership experience

Customer service skills

Communication skills

Problem solving

Attention to detail

Driver's license

Job description

If you're looking to work for a great company with a great team & you have Dealership experience, look no further!

At Brown Plains Mazda we’re looking for a Service Advisor to provide our service guests with a fantastic experience every time! The Service Advisor role is a key role within our dealership. You play a pivotal role helping our guests get their vehicles serviced and resolving any issues they may be having with their vehicles, so this is a role for people who are passionate about great customer service.

What’s on offer:

• Great employee benefits, including discounts with our company partners and free annual flu shots
• Working with a successful, large company with an excellent market reputation
• Real career progression opportunities, with a company that takes promoting and developing our people very seriously
• Working in an environment where everyone cares and fun is a priority

As a Service Advisor, your role will include:

• Meeting and greeting guests promptly and courteously as they drop off their vehicles to be serviced
• Ensuring you create a great guest experience
• Checking guests out when their service is complete, processing their payment & showing them back to their vehicle
• Helping guests with any service or warranty issues
• Ensuring Technicians are briefed appropriately on any issues a guest raises in relation to their vehicle

To be considered for this position you will need the following experience and attributes:

• Previous experience as a Service Advisor in a Dealership will be highly regarded
• Previous experience in a Dealership or automotive environment
• Excellent customer service skills including in person, in writing and over the telephone
• Must like helping solving problems and helping customers
• Accuracy and a high attention to detail
• Current manual driver's licence

About Motorama:

Browns Plains Mazda is part of the Motorama Group which has over 700 staff! Motorama believes that our future strength and growth is strongly dependent on our people. We pride ourselves on our values and customer service AND it shows in the way we do business. Our mission is 'To provide our customers with a can do, cool, guest experience, every day, every time.' For more information go to www.motorama.com.au

Motorama is an equal opportunity employer who value diversity in the workplace.