Service Manager

Grand Prix Auto Group; Caboolture; On-site; AUD 85,000 - 115,000; Full time

Benefits offered by this job

Staff discounts at Café

Job summary

Grand Prix Auto Group Caboolture is seeking an experienced Service Manager to lead our Mazda service department and deliver outstanding customer and operational outcomes.

You will own daily service operations, drive profitability, mentor advisors and technicians, and ensure brand standards are met while delivering high CSI results in a multi-brand, fast-paced environment.

Qualifications

• Lead, mentor, and develop a team of service staff including advisors and technicians.
• Drive customer satisfaction through exceptional service standards.
• Manage department workflows, productivity, and efficiency.
• Monitor and achieve financial targets including labour sales and profitability and CSI targets.
• Maintain strong relationships with manufacturers and ensure brand standards.

Responsibilities

• Lead the service department daily operations to deliver high-quality service.
• Ensure warranty processes and customer resolutions are effectively managed.
• Oversee safety and compliance across the service team.
• Drive continuous improvement initiatives within the department.

Skills

Leadership

Customer service

Team development

Profitability

Communication

Problem solving

Tools

Titan DMS

Job description

Caboolture Mazda, Brisbane's Northside only Mazda Master Dealer, achieving this 6 years straight and is one of Australia's fasting growing brands are looking for someone with Senior Experience to join our MAZDA Service Department.

We are seeking a dynamic and experiencedService Managerto lead our Caboolture service department and deliver exceptional customer and operational outcomes.

About the Role:

With a focus on customer service excellence and working well within a close-knit and highly professional dealership team, the rolerequires a proactive individual, who understands they play a vital role in our organisation.

As the Service Manager, you will take ownership of the daily operations of the service department, ensuring the delivery of high-quality customer service, strong team performance, and profitable growth.

As part of a dedicated team, you will be responsible for helping to meet the expectations of the most discerning customers, while assisting the dealership exceed its customer satisfaction, quality and financial objectives.

The Ideal applicant will be able to demonstrate the following:

• Lead, mentor, and develop a team of Service Advisors, Technicians, and support staff
• Drive customer satisfaction through exceptional service standards
• Manage department workflows, productivity, and efficiency
• Monitor and achieve financial targets, including labour sales and profitability and Mazda CSI targets
• Maintain strong relationships with manufacturers and ensure compliance with brand standards
• Oversee warranty processes, customer resolutions, and continuous improvement initiatives
• Ensure workplace health and safety compliance
• Titan DMS experience (desirable)

About You:

• Proven experience as a Service Manager, or senior service leadership role within automotive retail
• Strong leadership skills with the ability to motivate and develop high-performing teams
• Commercial acumen with a focus on profitability and performance metrics
• Excellent communication and customer service skills
• Ability to thrive in a fast-paced, multi-brand environment
• Strong organisational and problem-solving capabilities

What we can offer you:

• The opportunity to work for a highly regarded and progressive Family owned business
• Factory training with MAZDA - work with a 'Prestige' brand that manufactures quality vehicles
• A stable, growing business with a strong reputation in the Brisbane market
• Supportive leadership team and ongoing development opportunities
• Competitive remuneration package + performance incentives
• Staff discounts at our Café on coffee, desserts, and other menu items.