Service Advisor

Gateway Automotive Group; Fairy Meadow; On-site; AUD 55,000 - 75,000; Full time

Job summary

Gateway Automotive Group in Fairy Meadow NSW is seeking a Service Advisor to join our automotive service centre. This full‑time role focuses on delivering an exceptional customer experience, advising on service requirements, and coordinating repairs with our mechanics.

You will greet customers, explain work and costs, manage expectations, process payments and keep detailed service records while building lasting relationships for repeat business.

Qualifications

• Experience as a Service Advisor or similar customer-facing automotive role.
• Strong communication and interpersonal skills for excellent customer service.
• Technical knowledge of vehicle maintenance and repair processes (basic).
• Ability to manage multiple requests with good time management.

Responsibilities

• Greet and assist customers, communicating service requirements and estimated completion times.
• Liaise with mechanics to coordinate servicing and repairs.
• Explain work required and associated costs to customers.
• Process customer payments and maintain detailed service records.
• Foster positive relationships to encourage repeat business.
• Handle inquiries and complaints professionally and promptly.

Skills

Customer service

Communication

Interpersonal skills

Time management

Multitasking

Problem solving

Job description

Gateway Automotive Group – Fairy Meadow NSW

Join the team at Gateway Automotive Group as a Service Advisor. This is a full‑time role based in Fairy Meadow. As a Service Advisor, you will play a key part in ensuring our customers receive an exceptional experience when visiting our automotive service centre. Your role will involve providing expert advice, managing customer expectations, and coordinating the efficient delivery of vehicle servicing and repairs.

What you'll be doing

Greet and assist customers, providing clear communication on service requirements and estimated completion times

Liaise with our team of mechanics to coordinate vehicle servicing and repairs

Provide customers with thorough explanations of required work and associated costs

Process customer payments and maintain detailed service records

Foster positive relationships with customers to encourage repeat business

Handle customer inquiries and complaints in a professional and responsive manner

What we're looking for

Proven experience as a Service Advisor or similar customer-facing automotive role

Strong communication and interpersonal skills, with the ability to provide excellent customer service

Technical knowledge of vehicle maintenance and repair processes

Strong time management and multitasking abilities to coordinate multiple customer requests

A positive, friendly and solutions-focused attitude