Service Advisor

Hutcheon and Pearce; Dubbo; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Performance bonus scheme

Staff discounts on John Deere parts,产品

Exclusive EH Work App discounts

Job summary

Hutcheon & Pearce, Australia’s largest family-owned John Deere dealership, seeks a proactive Service Advisor for our Dubbo team. You’ll be the link between customers, technicians and the service manager, coordinating enquiries, bookings, quotes and work orders to keep the workshop running smoothly.

We value strong communication, organisation, and the ability to multitask in a fast-paced environment. Experience in administration or dealership roles is highly regarded, with mechanical knowledge

Qualifications

• Strong communicator who genuinely enjoys helping customers.
• Highly organised with excellent attention to detail.
• Confident using Microsoft Office, data entry systems and spreadsheets.
• Able to manage multiple priorities in a busy environment.
• Previous administration, service advisor or dealership experience will be highly regarded.
• Mechanical or agricultural industry knowledge is advantageous.
• Trade qualifications are welcomed but not essential.

Responsibilities

• Providing exceptional customer service and coordinating service enquiries.
• Booking customer machines in for repair and maintenance work.
• Preparing service quotations and repair estimates.
• Opening, managing and closing work orders accurately and efficiently.
• Keeping customers informed on the progress of their jobs.
• Assisting with warranty and product improvement claims.
• Supporting invoicing and ensuring repair order documentation is complete.
• Maintaining service records, customer information and departmental reporting.
• Tracking service department performance, productivity and key KPIs.
• Supporting the Service Manager with the day-to-day administration of the workshop.

Skills

Customer service

Organisational skills

MS Office & data entry

Multitasking

Dealership experience

Mechanical/agri knowledge

Trade qualifications welcomed

Education

Trade qualifications welcomed but not essential

Tools

Microsoft Office

Data entry systems

Job description

At Hutcheon & Pearce, we're proud partners of the iconic John Deere brand and Australia's largest family-owned John Deere dealership. We're looking for a proactive and customer-focused Service Advisor to join our Dubbo team.

In this role, you'll be the key link between our customers, Service Technicians, and Service Manager, helping keep the workshop running smoothly while delivering exceptional service every step of the way. If you're organised, enjoy building relationships, and thrive in a fast-paced environment, we'd love to hear from you.

What you'll be doing:

• Providing exceptional customer service and coordinating service enquiries
• Booking customer machines in for repair and maintenance work
• Preparing service quotations and repair estimates
• Opening, managing and closing work orders accurately and efficiently
• Keeping customers informed on the progress of their jobs
• Assisting with warranty and product improvement claims
• Supporting invoicing and ensuring repair order documentation is complete
• Maintaining service records, customer information and departmental reporting
• Tracking service department performance, productivity and key KPIs
• Supporting the Service Manager with the day-to-day administration of the workshop

No two days are the same, and you'll play an important part in keeping our customers and service team moving.

Who Are We Looking For?

• A strong communicator who genuinely enjoys helping customers
• Highly organised with excellent attention to detail
• Confident using Microsoft Office, data entry systems and spreadsheets
• Able to manage multiple priorities in a busy environment
• Previous administration, service advisor or dealership experience will be highly regarded
• Mechanical or agricultural industry knowledge is advantageous
• Trade qualifications are welcomed but not essential

What We'll Bring:

• Participation in the monthly-paid Performance Bonus Scheme
• Staff discounts on John Deere parts, products, toys, and merchandise
• Exclusive cashback offers and discounts via our EH Work App

Hutcheon & Pearce, the largest Australian family-owned John Deere dealership, with a rich history, spanning over 70 years across NSW. We proudly operate out of 20 locations and are committed to providing quality service in the Construction / Forestry / Agricultural / Lifestyle industry. As a leading provider of John Deere equipment, we’re committed to providing top-notch equipment, exceptional after-sales support, and outstanding service to our customers.

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Want More Information?

Hutcheon & Pearce are an inclusive employer. We strive to reflect the communities in which surround us, as a result we welcome and encourage applications from skilled people from all walks of life

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