Metering Services Officer

Western Power; Perth; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible work arrangements

Additional leave purchase (up to four

Salary packaging

Discounted health insurance

Gym membership

Wellness leave days

22 weeks parental leave

First Nations cultural leave

Job summary

Western Power seeks two fixed-term Metering Operations roles to support data publication, service orders and customer communications. Based at the South Metro Depot in Forrestdale, you will engage with stakeholders and process high-volume data while maintaining quality standards.

Roles include 12-month and 7-month max term contracts, with flexible work arrangements and a focus on work-life balance in a renewable-energy transition. Training and career development are emphasized.

Qualifications

• Completed Year 12 (or equivalent) with English and Mathematics subjects.
• Solid demonstrated experience in a front-line, high volume, customer service / data processing environment.
• Proficient with MS Office suite of products with good general PC literacy.

Responsibilities

• Interaction with internal & external stakeholders through written, telephone & face to face channels.
• Respond to inbound customer calls in a professional, courteous, and efficient manner.
• Active team member responsibility for quality data processing.
• Raise & process service orders for Metering.
• Follow defined business processes.
• Plan and implement daily and weekly allocated work.
• Strengthening key customer relationships by providing metering data expertise.

Skills

Front-line service

Data processing

MS Office

Education

Year 12 completed

Tools

MS Office

Job description

Processing of meter reading data and metering service orders to support the functions of metering data publication, service performance & response to the market.

Frontline customer communication by telephone, written correspondence & face to face with all market participants.

This role is based at our brand-new state-of-the-art South Metro Depot in Forrestdale, conveniently located next to Tonkin Highway. Spanning across 120,000 square meters. With the latest infrastructure and technology, the depot empowers all employees to create that perfect work-life balance whilst operating in an inclusive and diverse workplace.

We are currently hiring for 2 opportunities - 12 month and 7-month max term contract / secondments.

Your Role in Action

Interaction with internal & external stakeholders through written, telephone & face to face channels.

Respond to inbound customer calls in a professional, courteous, and efficient manner.

Active team member responsibility for quality data processing.

Raise & process service orders for Metering.

Follow defined business processes

Plan and implement daily and weekly allocated work

Strengthening key customer relationships by providing metering data expertise.

What Makes You a Great Fit

Completed Year 12 (or equivalent) with English and Mathematics subjects

Solid demonstrated experience in a front-line, high volume, customer service / data processing environment

Proficient with MS Office suite of products with good general PC literacy

By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. Y ou will also benefit from a range of perks and opportunities, including:

Over 50% of our employment opportunities are driven by career progression.

Flexible work arrangements to support part-time work, working hours and working from home arrangements.

The opportunity to purchase up to four weeks of additional leave per year.

Access to salary packaging, social club activities, and discounted health insurance and gym membership.

An award-winning employee recognition and benefits programme.

An innovative team culture that’s enabling the transition to renewable energy and decarbonisation.

In addition to standard leave, enjoy three wellness leave days each year.

22 weeks paid parental leaveand 5 days of First Nations cultural leaveto support family and cultural connections.

Applications close on 4 November 2026

We value diversity and inclusivity, encouraging applications from all backgrounds, including women, Aboriginal and Torres Strait Islander people, and LGBTQIA+ communities.As a WORK180 -endorsed employer for women, we are proud of our commitment to inclusion. You can learn more about this through our Reconciliation Action Plan and Disability Access and Inclusion Plan.