Metering Services Officer

Western Power; Armadale; Hybrid; AUD 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Flexible work arrangements

Additional leave options

Salary packaging

Discounted health insurance

Wellness leave

Parental leave

First Nations cultural leave

Employee recognition program

Zusammenfassung

Western Power is hiring at the South Metro Depot in Forrestdale, WA, to support meter reading data processing, service orders, and customer communications with market participants.

Two contract opportunities are available: up to 12 months and up to 7 months, with pathways for secondments. The role focuses on front-line customer service, data processing, and metering data expertise to strengthen relationships across the WA energy market.

Qualifikationen

• Completed Year 12 with English and Mathematics subjects.
• Solid demonstrated experience in a front-line, high volume, customer service / data processing environment.
• Proficient with MS Office suite of products with good general PC literacy.

Aufgaben

• Interaction with internal & external stakeholders through written, telephone & face to face channels.
• Respond to inbound customer calls in a professional, courteous, and efficient manner.
• Active team member responsibility for quality data processing.
• Raise & process service orders for Metering.
• Follow defined business processes.
• Plan and implement daily and weekly allocated work.
• Strengthening key customer relationships by providing metering data expertise.

Kenntnisse

Front-line customer service

Data processing

MS Office

English literacy

Ausbildung

Year 12

Tools

MS Office

Jobbeschreibung

Select how often (in days) to receive an alert: Create Alert

Processing of meter reading data and metering service orders to support the functions of metering data publication, service performance & response to the market.

Frontline customer communication by telephone, written correspondence & face to face with all market participants.

This role is based at our brand-new state-of-the-art South Metro Depot in Forrestdale, conveniently located next to Tonkin Highway. Spanning across 120,000 square meters. With the latest infrastructure and technology, the depot empowers all employees to create that perfect work-life balance whilst operating in an inclusive and diverse workplace.

We are currently hiring for 2 opportunities - 12 month and 7-month max term contract / secondments.

Your Role in Action

Interaction with internal & external stakeholders through written, telephone & face to face channels.

Respond to inbound customer calls in a professional, courteous, and efficient manner.

Active team member responsibility for quality data processing.

Raise & process service orders for Metering.

Follow defined business processes

Plan and implement daily and weekly allocated work

Strengthening key customer relationships by providing metering data expertise.

What Makes You a Great Fit

Completed Year 12 (or equivalent) with English and Mathematics subjects

Solid demonstrated experience in a front-line, high volume, customer service / data processing environment

Proficient with MS Office suite of products with good general PC literacy

By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. Y ou will also benefit from a range of perks and opportunities, including:

• Over 50% of our employment opportunities are driven by career progression.
• Flexible work arrangements to support part-time work, working hours and working from home arrangements.
• The opportunity to purchase up to four weeks of additional leave per year.
• Access to salary packaging, social club activities, and discounted health insurance and gym membership.
• An award-winning employee recognition and benefits programme.
• An innovative team culture that’s enabling the transition to renewable energy and decarbonisation.
• In addition to standard leave, enjoy three wellness leave days each year.
• 22 weeks paid parental leaveand 5 days of First Nations cultural leaveto support family and cultural connections.

Applications close on 4 November 2026

We value diversity and inclusivity, encouraging applications from all backgrounds, including women, Aboriginal and Torres Strait Islander people, and LGBTQIA+ communities.As a WORK180 -endorsed employer for women, we are proud of our commitment to inclusion. You can learn more about this through our Reconciliation Action Plan and Disability Access and Inclusion Plan.