Service Receptionist | Sydney City JLR

Autosports Group Limited; Sydney; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Professional development

Parental leave

OEM vehicle offers

Factory training

Wellbeing program

Diversity & Inclusion

Referral bonuses

EAP access

Job summary

Autosports Group seeks a Service Receptionist in Sydney to be the first point of contact for customers visiting the service department. You will deliver a welcoming, professional front-desk service while supporting the service team with administrative tasks.

Ideal candidates have strong customer service, proficient MS Office skills, attention to detail, and the ability to multitask within a team. Automotive retail experience is desirable.

Qualifications

• Strong commitment to delivering high levels of customer service.
• Proficient in Microsoft Office and able to adapt to new technologies.
• High attention to detail with good verbal and written communication skills.
• Ability to multitask, prioritise duties, and work efficiently within a team environment.

Responsibilities

• Answer incoming service calls and return calls for the service department.
• Prepare daily repair orders, update customer details in ERA, verify warranty.
• Assist customers with taxis, hire cars or directions.
• Support the concierge with welcoming service clients and vehicle check-ins/outs.
• Perform general administration, including banking and filing.
• Manage the service department email inbox and respond promptly.

Skills

Customer service

MS Office

Communication

Multitasking

Teamwork

Tools

Microsoft Office

Job description

Contact information

• Contact Name Adam Miski
• Contact Phone [e-mail]
• Contact Email [e-mail]

Description

About Us

Sydney City JLR are owned by Autosports Group (ASG) which is a large, listed retail automotive group representing the world’s greatest prestige and luxury automotive brands. Autosports Group employs over 3,000+ people across over 100 dealerships located in Australia and New Zealand.

At ASG, our purpose is to drive endless possibilities for our customers, employees, shareholders, and brand partners. Our values—Strive for Excellence, Care, The Village, and Lead Change—guide everything we do. We warmly welcome people of all genders, backgrounds, and situations and are committed to delivering an equal and diverse workplace.

About The Role

Due to continued growth, we are looking for a Service Receptionist to join the team. As a Service Receptionist, you will be the first point of contact for customers visiting or contacting the service department. You play a key role in delivering a positive customer experience by providing a welcoming, professional, and efficient front-desk service while supporting the service team with administrative and customer coordination tasks.

In this role you will:

• Answer incoming service calles and return calls on behalf of the service department
• Prepare daily repair orders, including key tags, campaign checks, warranty verification, and updating customer details in ERA
• Assist customers with booking taxis, hire cars, or providing directions
• Support the concierge in welcoming service clients and managing vehicle check ins and check outs
• Perform general administrative duties, including banking and filing
• Manage the service department email inbox, responding to enquiries and requests in a timely manner

Our ideal candidate will possess the following:

• Strong commitment to delivering high levels of customer service
• Ability to follow processed and procedures to meet company standards
• Proficient in Microsoft Office and able to adapt to new technologies
• High attention to detail with well developed verbal and written communication skills
• Ability to multitask, prioritise duties, and work efficiently within a team environment
• Previous experience in a similar role or within the retail automotive industry is desirable

Why Join Autosports Group?

• Accelerated career growth with a defined pathway, and ongoing professional development
• ASG Paid Parental Leave to support you and your family
• Access to exclusive OEM offers on new vehicles across all dealerships
• Access to premium, factory-backed training to keep your skills at the industry forefront
• Unlock exclusive retail benefits with major partners like Samsung, Commonwealth Bank and Caffé Molinari on-site and a wellbeing program that includes discounted private health insurance rates with HCF and access to Fitness Passport.
• Be part of a truly inclusive culture, championed by our Diversity and Inclusion Council and Women’s Network
• Referral bonus incentives for employees and their friends/family
• Confidential, free access to our Employee Assistance Program (EAP) for personal and professional support
• Enjoy a vibrant team environment with regular team barbecues, social events, and community engagement