Service Administrator - Griffith

Intersales Group; Griffith; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Above award wages

Job summary

Intersales is seeking a Service Administrator to provide first class customer service, handle clerical duties in the service department and promote a positive work environment across branches in Temora, Griffith, Wagga Wagga and Albury Wodonga.

You will issue repair orders, process purchases and invoices, enter service reports, register warranties, and support the service team to ensure customer satisfaction and retention. Competitive wages are offered.

Qualifications

• Experience in customer service and admin roles.
• Knowledge of agricultural machinery preferred.
• Strong communication and organisational skills.
• Able to work in a team.

Responsibilities

• Issuing repair orders for all work carried out in the service department.
• Processing purchase orders and invoices.
• Entering technician service reports onto repair orders on completion of jobs.
• Completing warranty registrations for all machinery sold and submitting to relevant suppliers.
• Tagging warranty parts to comply with warranty procedures.
• Obtaining GPS unlock and lock codes for customers.
• Assisting service manager to resolve customer complaints relative to service work with a focus on customer satisfaction and retention of all customers.
• Maintaining high level customer service at all times, focusing on customer satisfaction and retention of all customers.

Skills

Customer service

Communication

Organisation

Computers

Ag machinery knowledge

Job description

Intersales - Temora, Griffith, Wagga Wagga, Albury Wodonga and surrounds - offer rewarding careers in the Riverina's most attractive areas to work and live.

Intersales is a locally owned and operated business that has been in operation in Temora for more than 50 years. In recent times, Intersales has expanded its operations to include branches in Griffith, Wagga Wagga and Albury Wodonga.

Across these four locations, Intersales employs over 200 staff in many varying roles. The expansion of Intersales means a continually growing workforce with the development of many new positions. It has also afforded current staff the ability to enter into new roles and/or relocate between branches.

Intersales is dedicated to the ongoing training and development of their employees so if you are a motivated, enthusiastic individual, with a can do attitude, looking for an exciting and fulfilling career within the Agricultural Industry, come and join the highly skilled and successful team at Intersales today!

Our Service Administrator is responsible for providing first class customer service, building excellent customer relations, promoting a positive environment in the service department and overseeing all clerical duties within the service department.

As a key member of our service team, you will be responsible for:

• Issuing repair orders for all work carried out in the service department
• Processing purchase orders and invoices
• Entering technician service reports onto repair orders on completion of jobs
• Completing warranty registrations for all machinery sold and submit to relevant suppliers
• Tagging warranty parts to comply with warranty procedures
• Obtaining GPS unlock and lock codes for customers
• Assisting service manager to resolve customer complaints relative to service work with a focus on customer satisfaction and retention of all customers
• Maintaining high level customer service at all times, focusing on customer satisfaction and retention of all customers

Competitive above award wages on offer!

Skills & Experience:

Our ideal candidate will have:

• Excellent customer service, communication, organisational and computer skills
• Knowledge of Agricultural based Machinery
• High levels of energy and self-motivation
• Previous experience in a Machinery Dealership - preferable
• The ability to work as part of a successful team

At Intersales we pride ourselves on having a GREAT team and as a result of this, a GREAT workplace!Intersales is dedicated to the ongoing training and development of their employees, which means you can have an expanding, exciting and fulfilling career in the agricultural industry.