Service Administrator - Agricultural Machinery Support

Intersales Group; Griffith; Híbrido; AUD 60.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Above award wages

Descripción de la vacante

Intersales is seeking a Service Administrator to provide first class customer service, handle clerical duties in the service department and promote a positive work environment across branches in Temora, Griffith, Wagga Wagga and Albury Wodonga.

You will issue repair orders, process purchases and invoices, enter service reports, register warranties, and support the service team to ensure customer satisfaction and retention. Competitive wages are offered.

Formación

• Experience in customer service and admin roles.
• Knowledge of agricultural machinery preferred.
• Strong communication and organisational skills.
• Able to work in a team.

Responsabilidades

• Issuing repair orders for all work carried out in the service department.
• Processing purchase orders and invoices.
• Entering technician service reports onto repair orders on completion of jobs.
• Completing warranty registrations for all machinery sold and submitting to relevant suppliers.
• Tagging warranty parts to comply with warranty procedures.
• Obtaining GPS unlock and lock codes for customers.
• Assisting service manager to resolve customer complaints relative to service work with a focus on customer satisfaction and retention of all customers.
• Maintaining high level customer service at all times, focusing on customer satisfaction and retention of all customers.

Conocimientos

Customer service

Communication

Organisation

Computers

Ag machinery knowledge

Descripción del empleo

Intersales is seeking a Service Administrator to provide first class customer service, handle clerical duties in the service department and promote a positive work environment across branches in Temora, Griffith, Wagga Wagga and Albury Wodonga.

You will issue repair orders, process purchases and invoices, enter service reports, register warranties, and support the service team to ensure customer satisfaction and retention. Competitive wages are offered.