Service Administrator

Cummins; Toowoomba Regional; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

PPE provided

Income protection

Private health insurance discounts

Annual remuneration review

Uniforms provided

Job summary

Cummins in Toowoomba is seeking a Service Administrator to be the first point of contact for customers at the branch and by phone. You will create work orders, provide updates, and ensure timely processing of service activities.

The role requires experience in fast-paced customer service, knowledge of service workflows, and strong data entry and ERP/system skills. A Saturday-free, Monday-to-Friday roster with a permanent salary awaits.

Qualifications

• Significant experience in fast-paced customer service.
• Understanding of service workflows.
• Experience in service administration or scheduling; strong data entry and system skills.

Responsibilities

• Serve as the first point of contact with customers by phone or in branch.
• Create basic work orders and provide status updates to customers.
• Coordinate service administration to ensure timely process completion.
• Manage service invoicing and close out service jobs.
• Raise, maintain, and receipt purchase orders; handle local purchasing.

Skills

Customer service

Data entry

Communication

Organization

Tools

ERP software

Job management system

Microsoft Suite

Job description

Reporting to our Service Manager in Toowoomba, you will:

Be an integral part of the Branch Service team

Assist the Service Department in achieving Corporate KPIs

Multitask a variety of tasks and meeting deadlines

Work with and assisting other Departments within the Branch and the wider Cummins business

You will make an impact in the following ways:

Serve as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.

Job Creation & Service Scheduling

Assess customers' needs and gathers pertinent information

Create basic work orders in appropriate systems

Provide some status updates to customers, as requested

Coordinate service administration support to ensure a timely completion of processes

Manage service invoicing and close out service jobs

Raise, maintain, and receipt purchase orders and handle local purchasing

Perform accounts payable tasks

Process labour entries on repair work orders

Support WIP/PIP management in line with business KPIs

Collaborate with Customer Service Advisors to assist in service event processing

To be successful in this role you will need the following:

Proven significant experience in fast-paced customer service, handling diverse inquiries and ensuring satisfaction

Understanding of service workflows

Experience in service administration or scheduling; Strong data entry and system skills, especially with job management or ERP software

Strong verbal and written communication skills for engaging with customers and stakeholders effectively

Exceptional organizational skills, prioritizing conflicting tasks efficiently to meet deadlines and expectations

Advanced computer skills in Microsoft Suite; training provided on other programs

Technical Experience highly preferred

Compensation and Benefits

Monday to Friday roster

Competitive hourly rate paid as a permanent salary

Overtime paid as penalty rates for all work above standard 38-hour week

Safety equipment / PPE & Uniforms provided

Income Protection continuance insurance

Discounts with select private health insurance, PC software/hardware and a range of vehicles

Annual remuneration review and annual variable compensation (bonus) program

To view our additional benefits, click here - https://www.cummins.com/careers/working-at-cummins

Cummins is an equal employment opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons, without regard to race, sex, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or other status protected by law. If you require any reasonable adjustments to accommodate a health condition or disability, please let us know. Your journey with us matters.