Electrical Field Service Technician - Generator Diagnostics

Cummins Inc; City of Wodonga; On-site; AUD 60,000 - 85,000; Full time

Job summary

Cummins Inc. is seeking a technical specialist to diagnose and repair generators and components at customer sites. Responsibilities include developing customer relationships, following procedures, performing scheduled maintenance, and documenting work in the service system.

The role requires hands-on diagnostic skills, use of specialized tools, and adherence to safety policies. Training and knowledge transfer to technicians are part of the responsibilities.

Responsibilities

• Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
• Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field.
• Escalates unresolved issues to product specialists / Supervisor.
• Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review of repair plans, parts lists, etc.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.

Job description

Cummins Inc. is seeking a technical specialist to diagnose and repair generators and components at customer sites. Responsibilities include developing customer relationships, following procedures, performing scheduled maintenance, and documenting work in the service system.

The role requires hands-on diagnostic skills, use of specialized tools, and adherence to safety policies. Training and knowledge transfer to technicians are part of the responsibilities.