Service Administrator

Aidacare Pty Ltd; Adelaide; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Employee discounts

Quarterly incentive

Employee Assistance Program

Training program

Job summary

Aidacare Pty Ltd in Birralee, South Australia, seeks a Service Administrator to coordinate regular service calls, respond to clients, and arrange repairs with our service technicians, delivering excellent customer service.

Hours are Monday to Friday, full-time, permanent, reporting to the Service Manager. You will receive calls, schedule service, process orders and invoices, and keep customers updated on progress with a proactive, team-oriented approach.

Qualifications

• Background in service or repairs roles preferred.
• Exceptional communication skills and friendly customer service.
• Strong computer literacy, including Microsoft Excel, to understand internal systems.
• Motivated and results driven.
• Team player with ability to work with internal and external stakeholders.

Responsibilities

• Receive calls from customers in a professional manner.
• Coordinate service calls with our Service Technicians and schedule visits.
• Process purchase orders and related invoices.
• Provide customers with progress updates on current jobs.
• Identify opportunities to improve processes or expand the service business.

Skills

Customer service experience

Excellent communication

Microsoft Excel

Self-motivated

Team player

Job description

About The Role

In this role, we are looking for a switched-on individual who can coordinate successful delivery of regular service calls. You will respond to clients and arrange repairs to be conducted by our service technicians, doing all this with excellent customer service.

In this role, we are looking for a switched-on individual who can coordinate successful delivery of regular service calls. You will respond to clients and arrange repairs to be conducted by our service technicians, doing all this with excellent customer service.

Role Title: Service Administrator

Location: Birralee, South Australia, Australia

Hours: Monday - Friday, Full Time Permanent

Reporting: Service Manager

Essential Skills & Qualifications

• Preference for someone with a background in a similar role, or familiarity with roles in service and repairs
• Exceptional communication skills and friendly customer service
• Strong computer literacy (including Microsoft excel) to understand our internal systems and deliver timely service
• Highly motivated, in your willingness to learn and meeting results / targets
• A strong team player and ability to work well with internal and external stakeholders

Duties & Responsibilities

• Receive calls from customers in a professional manner
• Communicate customer requirements with our Service Technicians, and schedule service calls
• Process purchase orders with relevant suppliers and invoices as required
• Follow up on the progress of current jobs and provide updates to customers.
• Investigate and communicate opportunities to improves processes or expand the service business.

Benefits

• Employee discounts on Aidacare health equipment products and services
• Quarterly incentive scheme
• Employee Assistance Program to support mental wellness
• Benefits package includes discounts for retail, insurance, gym and more
• Comprehensive training program to equip you with the necessary skills and knowledge

About The Company

Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.