Service Administrator - Complex Rehab

Aidacare Pty Ltd; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Employee discounts on Aidacare health

Quarterly incentive scheme

Employee Assistance Program to support

Discounts for retail, insurance, gym

Comprehensive training program

Job summary

Aidacare is seeking a Service Administrator - Complex Rehab in Moorebank, NSW to coordinate delivery of regular service calls, respond to clients and arrange repairs with service technicians, delivering excellent customer service.

Hours are Monday to Friday, full-time permanent. You will work with the National Manager - Complex Rehab and support internal/external stakeholders, using Excel and internal systems to keep jobs on track.

Qualifications

• Background in service/repair roles preferred.
• Excellent communication and customer service.
• Strong computer literacy including Excel.
• Motivated with willingness to learn and hit targets.
• Team player capable of working with internal and external stakeholders.

Responsibilities

• Receive calls from customers professionally.
• Coordinate service calls with technicians and schedule visits.
• Process purchase orders and supplier invoices as required.
• Provide progress updates to customers.
• Suggest process improvements to grow the service business.

Skills

Similar role background

Customer service

Microsoft Excel

Willingness to learn

Team player

Stakeholder management

Tools

Excel

Job description

About The Role

In this role, we are looking for a switched-on individual who can coordinate successful delivery of regular service calls. You will respond to clients and arrange repairs to be conducted by our service technicians, doing all this with excellent customer service.

Role Title: Service Administrator - Complex Rehab

Location: Moorebank, New South Wales, Australia

Hours: Monday - Friday, Full Time Permanent

Reporting: National Manager - Complex Rehab

Essential Skills & Qualifications

• Preference for someone with a background in a similar role, or familiarity with roles in service and repairs


• Exceptional communication skills and friendly customer service


• Strong computer literacy (including Microsoft excel) to understand our internal systems and deliver timely service


• Highly motivated, in your willingness to learn and meeting results / targets


• A strong team player and ability to work well with internal and external stakeholders

Duties & Responsibilities

• Receive calls from customers in a professional manner


• Communicate customer requirements with our Service Technicians, and schedule service calls


• Process purchase orders with relevant suppliers and invoices as required


• Follow up on the progress of current jobs and provide updates to customers.


• Investigate and communicate opportunities to improves processes or expand the service business.

Benefits

• Employee discounts on Aidacare health equipment products and services


• Quarterly incentive scheme


• Employee Assistance Program to support mental wellness


• Benefits package includes discounts for retail, insurance, gym and more


• Comprehensive training program to equip you with the necessary skills and knowledge

About The Company

Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.