Service Admin & Client Care Specialist

Cummins; Darwin; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Remote location allowance

Overtime penalties

Safety equipment / PPE provided

Cummins product training provided

Income Protection continuance-insurace

Discounts with select private health,

Annual remuneration review

Participation in annual bonus program

Onsite parking

Employee Assistance Program

Paid Parental leave (Conditions apply)

Job summary

Cummins Inc. in Australia is seeking a customer-focused administrator to support service operations on-site with flexibility.

You will handle invoicing, accounts payable, scheduling, and training records while maintaining a high standard of customer service for an established client base. You will work closely with the service supervisor, manage multiple priorities in a fast-paced environment, and use Microsoft Office tools.

Qualifications

• Previous experience in a customer service, administration, or service support role.
• Strong organisational skills, with the ability to manage competing priorities, meet deadlines, and work effectively in a fast-paced environment.
• Well-developed computer skills, including proficiency with Microsoft Office applications. Training will be provided on internal systems and processes.
• Outstanding communication and interpersonal skills, with the ability to build strong relationships with customers, stakeholders, and team members.
• A proactive approach to problem-solving, with a commitment to delivering exceptional customer service.

Responsibilities

• Complete supplier invoicing, accounts payable, mail management, schedule services, answer phone calls, and complete safety compliance admin, including JSO’s
• Support the service supervisor with account issues and day-to-day workload
• Provide world-class service to our well-established customer base
• Arrange training and keep accurate records for technicians
• Utilise your strong verbal and written communication skills with a positive, upbeat attitude and be proactive
• Heavily customer-focused role

Skills

Customer service experience

Organisational skills

Strong communication

Proactive problem-solving

Verbal and written communication

Tools

Microsoft Office

Job description

Cummins Inc. in Australia is seeking a customer-focused administrator to support service operations on-site with flexibility.

You will handle invoicing, accounts payable, scheduling, and training records while maintaining a high standard of customer service for an established client base. You will work closely with the service supervisor, manage multiple priorities in a fast-paced environment, and use Microsoft Office tools.