SEO account manager

Web Marketing Experts Pty; Australia; Hybrid; AUD 11,000 - 89,000; Full time

Job summary

Web Marketing Experts Pty is seeking an Account Manager to own a book of 15–20 SEO clients. You will manage roadmaps, deliver monthly reports, and act as the primary voice for client communications, ensuring value is delivered and expectations are aligned.

You’ll coordinate onboarding, periodic reviews at months 3 and 12, renewals, and challenging conversations when results slow, while spotting opportunities for upgrades and ensuring clients see measurable progress.

Qualifications

• 3+ years running client accounts at an agency, ideally in SEO or paid search.
• Ability to read a Search Console or GA4 report and explain it in plain words.
• Clear writing for monthly reports.
• Courage to say what didn’t work and outline the plan for what’s next.
• A numerical achievement you moved and can be discussed in the first call.
• Experience with a client portal or task system visible to clients.
• Experience handling churn conversations and retaining clients.
• Ability to build a basic Looker Studio dashboard without help.

Responsibilities

• Own the six-month roadmaps for 15–20 SEO clients, ensuring the right tasks are shipped on time with proof.
• Send the monthly report that highlights enquiries, sales, rankings, and next steps.
• Run the relationship: onboarding, quarter- and year-end reviews, renewal conversations, and difficult calls when results slow.
• Identify opportunities to upgrade plans and feed client requests back to SEO, content, and product teams weekly.

Skills

Account management

SEO knowledge

Data interpretation

Clear writing

Communication

Numerical impact

Client retention

Looker Studio basics

Tools

GA4

Search Console

Looker Studio

Job description

You’d be the person a client names in their review. Fifteen to twenty SEO clients, one roadmap each, one monthly report each, and a delivered-or-free rule that makes your roadmap a promise. The job is keeping clients because the work worked, and being able to show them why.

• Answer within 10 business days

About the role

WME has run SEO for Australian businesses since 2008 and publishes what most agencies hide: the price of every plan, what ships each month, and the reviews. The account manager is where those promises meet a real client. You’ll own a book of 15 to 20 SEO clients on plans from A$990 to A$7,990 a month, run their roadmaps with the SEO team, send the monthly report that opens with enquiries, and be the voice on the phone when something’s gone right or wrong.

What you’ll be doing

• Own the roadmap. Every client has a six month plan in the portal. You keep it honest: the right tasks, in the right order, shipped on time, with proof attached.
• Send the report that matters. Monthly, opening with enquiries and sales, then rankings, then what’s next. Written so the client could explain it to their partner over dinner.
• Run the relationship. Onboarding, the month 3 and month 12 review asks, the renewal conversation, and the hard call when a result is slow. Clients name their account manager in reviews; that’s the standard.
• Spot the upgrade. When a client’s results have outgrown their plan, say so, with the number that proves it. Growth in the book comes from clients moving up, not from pressure.Feed the machine. What clients ask, what confuses them and what they’d pay for goes back to the SEO, content and product teams every week.

What you’ll bring

• 3+ years running client accounts at an agency, ideally in SEO or paid search, with a book you kept.
• The ability to read a Search Console or GA4 report and explain it in plain words.
• Writing that’s clear at 9am on a Monday, because the monthly report is yours.
• The nerve to say “that didn’t work” to a client, and the plan for what’s next.
• A number you moved. You’ll be asked about it in the first call.
• You’ve run accounts on a portal or task system where clients could see the work.
• You’ve handled a churn conversation and kept the client.
• You can build a basic dashboard in [Looker Studio] without help.

The team you’d join

[Four] account managers, [a head of client services], and an SEO delivery team of [n] who build what your roadmap says. You’d sit with both. [Confirm the numbers.]

Right to work in Australia (Required)

No other roles are open right now.