Sentence Administration Officer

Serco; Lavadia; On-site; AUD 65,000 - 85,000; Full time

Job summary

Serco is seeking a Sentence Administration Officer to provide administration and records management services relating to the detention and release of inmates at Clarence Correctional Centre. You will process legal documents, maintain inmate records, and liaise with courts and agencies to ensure accurate reporting and timely proceedings.

As part of the Sentence Management team, you will handle sensitive information, meet deadlines, and support movements and releases while upholding strict

Qualifications

• Certificate III in Business Administration or current progress toward the qualification, or relevant industry experience.
• Experience providing administration support in a senior administration role.
• Experience in accurate data entry and data management.
• Ability to work effectively in a high‑pressure environment with competing deadlines.
• Strong Microsoft Office skills.
• Excellent attention to detail and understanding of process compliance.
• Strong written and verbal communication skills.
• Ability to build effective relationships with internal and external stakeholders.
• Ability to handle sensitive information and maintain strict confidentiality.
• Experience within Sentence Administration and knowledge of NSW legislation will be highly regarded.

Responsibilities

• Processing and interpreting legal and court orders relating to detention.
• Maintaining accurate inmate information and records within the system.
• Preparing documentation and arrangements for inmate releases and court appearances.
• Liaising with courts to confirm outcomes and ensure information is accurately recorded.
• Facilitating bail processes and processing applications relating to bail, appeals and other legal matters.
• Liaising with government agencies and internal teams regarding inmate information.
• Maintaining registers and records in line with legislative and contractual requirements.
• Supporting inmate transfers and movements where required.
• Providing accurate information and advice on Sentence Administration matters while maintaining confidentiality.

Skills

Attention to detail

Relationship building

Written and verbal communication

Education

Certificate III in Business Administration (or working towards)

Tools

Microsoft Office

Job description

Serco is a place where you can grow

Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

Benefits

• Flexible salary packaging options, including novated leasing for new and used vehicles
• Benefits@Serco, which includes a great range of career support programs, wellbeing packages and financial benefits, available through us and our selected partners, including access to Fitness Passport
• Generous employee referral program

Make an impact at Serco

As a Sentence Administration Officer, you’ll provide administration and records management services relating to the detention and release of inmates at Clarence Correctional Centre.

Working as part of the Sentence Management team and reporting to the Sentence Administration Manager, you’ll process legal and court documentation, maintain accurate inmate records and liaise with courts, government agencies and teams across the Centre.

Accuracy and attention to detail are essential in this role, as the information you manage directly supports lawful detention, court appearances, releases and inmate movements.

About Clarence Correctional Centre

Opened in mid-2020, this 1,700-bed state-of-the-art facility is the largest correctional centre in Australia.

Located on the beautiful NSW North Coast, approximately 6 hours’ drive from Sydney and 3.5 hours from Brisbane, our region offers rainforests, epic headlands, sand dunes and some of Australia’s best beaches, together with vibrant multicultural cafés, restaurants and welcoming community towns.

As a Sentence Administration Officer, you’ll make a positive impact by:

• Processing and interpreting legal and court orders relating to the detention of inmates
• Maintaining accurate inmate information and records within OIMS
• Preparing documentation and arrangements for inmate releases and court appearances
• Liaising with courts to confirm outcomes and ensure information is accurately recorded
• Facilitating bail processes and processing applications relating to bail, appeals and other legal matters
• Liaising with government agencies and internal teams regarding inmate information
• Maintaining registers and records in line with legislative, State and contractual requirements
• Supporting inmate transfers and movements where required
• Providing accurate information and advice on Sentence Administration matters while maintaining confidentiality

Serco is a place for you

You’re an organised and detail-focused administrator who understands the importance of getting things right. You’re comfortable managing sensitive information, working to competing deadlines and communicating with a range of internal and external stakeholders.

You’ll bring a professional and collaborative approach, strong attention to detail and the ability to work effectively in a busy, regulated environment.

To Be Successful In This Role, You’ll Have

• Certificate III in Business Administration, be working towards the qualification, or have relevant industry experience in a similar role
• Experience providing administration support in a senior administration role
• Experience in accurate data entry and data management
• Ability to work effectively in a high-pressure environment with competing deadlines
• Strong Microsoft Office skills
• Excellent attention to detail and an understanding of the importance of process compliance
• Strong written and verbal communication skills
• Ability to build effective relationships with internal and external stakeholders
• Ability to handle sensitive information and maintain strict confidentiality
• Experience within Sentence Administration and knowledge of relevant NSW legislation will be highly regarded

Please Note

This position carries trust and responsibility. To support this, a comprehensive probity assessment, including a National Police Check and employee authorisation and clearance by Corrective Services NSW, forms part of the selection process.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQIA+, veterans and people with disability.

By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco