Custodial Officer

Serco; Wooroloo; On-site; AUD 78,000 - 106,000; Full time

Benefits offered by this job

Fully paid 12-week training program

5 weeks annual leave

Free meals on every shift

Uniforms provided

Onsite parking

Benefits@Serco

Job summary

Serco in Western Australia is hiring a Custodial Officer based at Acacia Prison in Wooroloo. This full-time, permanent role involves supervising inmates, ensuring safety, and supporting rehabilitation and reintegration programs while upholding dignity and respect.

The position offers a comprehensive 12-week training program, no prior correctional experience required, generous leave, uniforms and onsite parking, and opportunities for career development.

Qualifications

• Strong communication skills and ability to build rapport.
• Calm under pressure in challenging environments.
• Commitment to working in a culturally sensitive and diverse setting.

Responsibilities

• Ensure safety and security of inmates and facility through supervision.
• Support rehabilitation and reintegration by encouraging participation in programs.
• Conduct searches, respond to incidents, and prepare reports.
• Build positive relationships with inmates, staff and stakeholders.
• Promote a culturally sensitive environment respecting diversity.

Skills

Communication skills

Calm under pressure

Cultural sensitivity

Physical fitness

Driver's Licence

Education

Certificate III in Correctional Practice

Job description

Serco is a place where you can grow Join a team of 12,000+ professionals across ASPAC and experience a place of challenge, opportunity, and reward.

Benefits We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Comprehensive, fully paid 12-week training program. Dates: 08.02.2027 – 30.04.2027 – must be available during this time
• You must be a Permanent Resident or Australian Citizen for this role.
• For experienced Custodial Officers, your prior experience will be evaluated, and the course duration may be adjusted based on your level of expertise.
• Competitive starting salary of $92k (after training), plus Superannuation.
• Enjoy a great work-life balance with only 7 days on duty per fortnight and free meals provided every shift!
• Exciting career development and progression opportunities.
• Potential for additional earnings through overtime.
• Generous 5 weeks of annual leave
• No prior correctional experience required – full training provided!
• Opportunity to earn a Certificate III in Correctional Practice.
• Uniforms and onsite parking included.
• Access to Benefits@Serco – offering a wide range of career support programs, wellbeing packages, and financial perks through Serco and our trusted partners.

Serco is a place where you can grow

Join a team of 12,000+ professionals across ASPAC and experience a place of challenge, opportunity, and reward.

Benefits

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Comprehensive, fully paid 12-week training program. Dates: 08.02.2027 – 30.04.2027 – must be available during this time
• You must be a Permanent Resident or Australian Citizen for this role.
• For experienced Custodial Officers, your prior experience will be evaluated, and the course duration may be adjusted based on your level of expertise.
• Competitive starting salary of $92k (after training), plus Superannuation.
• Enjoy a great work-life balance with only 7 days on duty per fortnight and free meals provided every shift!
• Exciting career development and progression opportunities.
• Potential for additional earnings through overtime.
• Generous 5 weeks of annual leave
• No prior correctional experience required – full training provided!
• Opportunity to earn a Certificate III in Correctional Practice.
• Uniforms and onsite parking included.
• Access to Benefits@Serco – offering a wide range of career support programs, wellbeing packages, and financial perks through Serco and our trusted partners.

Make an impact at Serco

As a Custodial Officer, you will be responsible for the supervision, care, rehabilitation, and reintegration of inmates at Acacia Prison. You will ensure the safety and security of both inmates and staff, while fostering a positive environment that promotes respect and dignity. You will play a key role in supporting inmates throughout their sentence, helping them engage in programs that promote rehabilitation and reintegration. This is a full-time, permanent role based in Wooroloo, WA.

As a Custodial Officer at Acacia Prison, you'll make a positive impact by:

• Ensuring the safety and security of inmates and the facility through effective supervision and dynamic security practices.
• Supporting the rehabilitation and reintegration of inmates by encouraging engagement in education, employment, and programs.
• Conducting searches, responding to incidents, and preparing accurate reports in line with policies and procedures.
• Building positive relationships with inmates, staff, and stakeholders, treating everyone with dignity and respect.
• Promoting a culturally sensitive environment by respecting the diversity of inmates and staff.
• Playing an active role in maintaining a safe and secure environment by following health and safety protocols.

Serco is a place for you

You are a dedicated and compassionate individual with strong interpersonal skills and the ability to motivate and inspire others. You thrive in challenging environments and are committed to ensuring the safety and well-being of both inmates and colleagues. You are a team player who values diversity and is driven to make a positive impact on the lives of others.

To Be Successful In This Role, You'll Have

• A Certificate III in Correctional Practice, or the willingness to obtain it within the first year of employment (full training will be provided).
• Strong communication skills, with the ability to build rapport and influence others.
• The ability to remain calm under pressure and handle challenging situations with professionalism.
• A commitment to working within a culturally sensitive and diverse environment.
• Physical fitness to meet the demands of the role, including control and restraint requirements.
• A valid Driver's Licence

As a fast-growing and successful global company, Serco's services span across the areas of justice, migration, defence, space, customer services, health, and urban mobility.

In joining us, you'll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.

Please Note

• This position carries trust and responsibility. To support this, a comprehensive probity assessment, including a Federal Police Check, is a key part of the selection process for this role.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans, and people with disability.

By joining Serco, you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion, and belonging.

Impact a better future at Serco.