Senior Workspace Experience & Operations Manager

Jones Lang LaSalle Incorporated; Sydney; On-site; AUD 140,000 - 200,000; Full time

Benefits offered by this job

Great employee discounts off fitness,

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australia’s

Best Commercial Real Estate firm

Job summary

JLL in Australia is seeking a Senior WE&O Manager to be the operational 2IC for the Australian portfolio, overseeing day-to-day onsite operations across two commercial office locations and providing governance for service delivery regionally.

You will lead safety, engineering coordination, vendor performance, and service recovery, deputising for the WE&O Lead, ANZ to ensure continuity of operational leadership.

Qualifications

• 5+ years in integrated facilities management or property management.
• Experience with financial services clients or regulated environments.
• Knowledge of WHS regulations in Australia.
• Excellent communication, negotiation and influencing skills.

Responsibilities

• Own day-to-day onsite operations at two commercial office locations.
• Provide governance and performance management for regional service delivery.
• Oversee safety, engineering coordination, vendor performance and service recovery.
• Deputise for the WE&O Lead, ANZ to ensure continuity of leadership.
• Drive continuous improvement while ensuring WHS and statutory compliance.

Skills

Facilities mgmt leadership

Stakeholder mgmt

Regulatory compliance

WHS Australia

Communication skills

Vendor management

Office & retail operations

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Shaping the future of real estate for a better worldAt JLL, we see a Brighter Wayforward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.What this opportunity involves:The Senior WE&O Manager is the operational 2IC for the Australian portfolio, owning day-to-day onsite operations and service delivery across two commercial office locations, and providing operational oversight, governance, and performance management for service delivery across regional offices and retail branches. The role is hands-on and site-led, focused on safe and compliant operations, engineering coordination, vendor performance, and service recovery, and deputises for the WE&O Lead, ANZ as required to ensure continuity of operational leadership.Key Responsibilities include:Stakeholder ManagementBuild effective working relationships with site stakeholders throughout the portfolio to understand operational priorities, service issues, and local requirements.Act as the primary operational point of contact for day-to-day Workspace Experience & Operations matters, ensuring proactive communication and effective escalation management.Support the WE&O Lead with reporting on operational performance, risks, initiatives, and outcomes, providing clear insights and recommendations to client leadership.Partner with site stakeholders, delivery partners, and other service lines to deliver an integrated one-team approach.Lead regular operational reviews with site stakeholders and vendors, ensuring actions are tracked through to completion.Support client satisfaction through proactive engagement, issue resolution, service recovery, and continuous improvement initiatives.Budget ManagementSupport budget planning by providing site inputs, tracking spend and maintaining cost control across the portfolio.Manage vendor performance to ensure value for money, SLA compliance, and delivery quality; support commercial discussions as required.Support efficiency initiatives and cost management strategies without compromising service delivery, client satisfaction, or safety standards.Support procurement processes and ensure governance and compliance across all financial activities.Operational Delivery & Service ExcellenceBe accountable for day-to-day service delivery outcomes at two commercial office locations and provide operational oversight and governance for service delivery at regional office locations and retail branches.Ensure all operational requirements are delivered in accordance with clients scope of work, JLL standards, and local statutory obligations.Review operational dashboards and service performance, working with site teams and vendors to ensure timely completion, quality outcomes, and continuous improvement.Ensure compliance with WHS, engineering, environmental, and operational procedures and controls.Maintain Standard Operating Procedures to support consistent delivery across commercial, regional, and branch sites.Respond to critical incidents and escalations, ensuring safe outcomes, timely resolution, and transparent communication with stakeholders.Support achievement of KPIs and SLAs through proactive management, governance routines, and performance monitoring.Be available for emergency response and provide operational leadership during crisis situations as required.Ensure asset registers, Planned Preventive Maintenance programs, statutory maintenance, and service contracts are in place and effectively managed.Ensure planned, reactive, and corrective work orders are completed to required quality and time standards.Ensure all staff and vendors are appropriately trained, inducted, accredited, and compliant with client and JLL requirements.Workplace ExperienceSupport the delivery of workplace experiences that support the client’s people, customers, and guests in creating a connected, inclusive, and safe workspace.Support initiatives that enhance employee engagement, productivity, and satisfaction through innovative workplace solutions and services.Engineering & Critical EnvironmentsSupport delivery of Critical Environment Management standards across sites, ensuring compliance with client requirements, JLL best practice, and statutory obligations.Act as an operational escalation point for engineering incidents and critical failures, coordinating safe response, rectification, communication, and follow-up actions.Ensure engineering risks, maintenance gaps, and critical asset issues are appropriately documented, communicated, and mitigated.Compliance, Quality & Continuous ImprovementDrive continuous improvement initiatives across all service delivery areas, leveraging data, client feedback, and best practice.Embed sustainability considerations into operational decision-making and site initiatives, supporting client and JLL environmental commitments.Support audits, inspections, and closure of corrective actions across all sites, escalating material risks or control gaps to the WE&O Lead ANZ.Sounds like you? This is what we’re looking for:5+ years of experience in integrated facilities management, workplace services, or property management, including experience in a leadership or management capacity.Experience working with financial services clients or in highly regulated environments.Demonstrated experience in operational risk management, compliance frameworks, and health & safety leadership. Knowledge of Work Health and Safety (WHS) regulations and standards in Australia essential.Excellent communication, negotiation, and influencing skills with the ability to engage effectively with C suite executives, senior stakeholders, vendor partners, and diverse teams.Experience in critical environment operations, commercial office management, and retail facilitiesBenefits:Great employee discounts off fitness, wellbeing & other renowned brands18 weeks paid maternity leavePrivate Health Insurance DiscountsActive Social ClubEmployee assistant programNovated Lease for EV carsPaid time off for volunteer workCareer Opportunities with Australia's #1 Commercial Real Estate firmPremium officesWhat you can expect from us:As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.Apply today, quoting job reference number REQ534822If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.