Senior Workplace Investigations & Mediation Lead (Hybrid)

NSW Health; St Leonards; Hybrid; AUD 138,000 - 156,000; Full time

Benefits offered by this job

Hybrid working

Salary packaging

Wellbeing programs

Career development

Parental leave

Community contribution

Job summary

HealthShare NSW is seeking a Senior Workplace Complaints Officer to manage a portfolio of complaints, resolution processes and investigations. You will ensure fair and professional handling in line with legislation and NSW Health policies, with a focus on restorative justice and early resolution.

Hybrid work arrangements are available, and the role offers a generous remuneration package within HealthShare NSW's pay range.

Qualifications

• Senior Workplace Complaints Officer with mediation and investigative experience.
• Experience applying restorative justice and complaint-management frameworks.

Responsibilities

• Manage a diverse portfolio of workplace complaints, resolutions and investigations.
• Ensure matters are addressed fairly, professionally and per legislation and policies.

Skills

Mediation

Investigation

Stakeholder engagement

Policy compliance

Tools

Legislation knowledge

Job description

HealthShare NSW is seeking a Senior Workplace Complaints Officer to manage a portfolio of complaints, resolution processes and investigations. You will ensure fair and professional handling in line with legislation and NSW Health policies, with a focus on restorative justice and early resolution.

Hybrid work arrangements are available, and the role offers a generous remuneration package within HealthShare NSW's pay range.