Senior Workers' Compensation Program Leader

Australian Unity Limited; Sydney; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary + bonus

Yearly Well-Being & Community leave

14-week parental leave

Employee Referral Program

Employee Assistance Program

Discounts across Australian Unity

LinkedIn Learning access

Job summary

Australian Unity is seeking a Workers Compensation Program Lead to provide expert technical leadership across NSW workers compensation claims and ensure compliance with NSW legislation and SIRA guidelines. You will drive decision quality, support complex claims, and build capability within the claims team.

The role focuses on governance, strategic claim support, and stakeholder engagement to improve recovery and return-to-work outcomes.

Qualifications

• Minimum 10 years' experience in workers compensation claims management, including complex and litigated claims.
• Strong knowledge of NSW Workers Compensation Act 1987 and 1998, and SIRA guidelines.
• Proven ability to interpret legislation, medical reports and legal documentation.
• Leadership experience in coaching and building technical capability.

Responsibilities

• Provide technical leadership across the full claim lifecycle, including notification, liability, entitlement management and dispute resolution.
• Develop and deliver training programs, case conferencing and mentoring to build capability.
• Develop QA frameworks for claims management and drive continuous improvement to uplift decision quality and regulatory compliance.
• Engage with stakeholders including SIRA, external legal providers, medical and rehabilitation partners.
• Collaborate with Injury Management, Legal, Risk & Compliance to ensure integrated claim strategies and risk oversight.

Skills

Technical Leadership

Analytical skills

Communication skills

Strategic thinking

Regulatory knowledge

Change management

Education

Tertiary qualification in insurance, law, health science, or related field

Certificate IV in Personal Injury Management or equivalent

Job description

Australian Unity is seeking a Workers Compensation Program Lead to provide expert technical leadership across NSW workers compensation claims and ensure compliance with NSW legislation and SIRA guidelines. You will drive decision quality, support complex claims, and build capability within the claims team.

The role focuses on governance, strategic claim support, and stakeholder engagement to improve recovery and return-to-work outcomes.