Remote Client Support Representative - Travel

Alma Aventurera; Brisbane; Remote; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Fully remote position

Comprehensive training

Growth opportunities within travel-ind

Job summary

Alma Aventurera is seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. In this fully remote role, you will be the primary contact for travelers, answering inquiries, handling changes, and providing destination information to ensure a smooth experience.

The ideal candidate will have strong communication skills, experience in customer service, and the ability to work independently in a remote setup.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience (travel, hospitality, or support roles preferred).
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a fully remote role.
• Able to learn new systems, booking platforms, and digital tools quickly.
• Passionate about travel and delivering excellent client support.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms
• Respond to travel-related inquiries in a timely, professional manner
• Assist with itinerary changes, cancellations, updates, and special requests
• Provide clear information on destinations, travel requirements, and agency processes
• Monitor upcoming trips and proactively communicate with clients as needed
• Resolve issues efficiently while maintaining a high level of customer satisfaction

Skills

Strong written and verbalcommunication

Customer service experience

Organized and detail-oriented

Remote work ability

Learns new systems quickly

Passionate about travel

Job description

Remote Client Support Representative - Travel

About the job Remote Client Support Representative - Travel

We are seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. In this fully remote role, you will serve as a key point of contact for travelers, providing support before, during, and after their trips to ensure a smooth and positive experience.

This role is ideal for someone with strong customer service skills who enjoys helping others, staying organized, and working independently in a remote environment.

Key Responsibilities

• Support clients remotely via email, phone, and messaging platforms
• Respond to travel-related inquiries in a timely, professional manner
• Assist with itinerary changes, cancellations, updates, and special requests
• Provide clear information on destinations, travel requirements, and agency processes
• Monitor upcoming trips and proactively communicate with clients as needed
• Resolve issues efficiently while maintaining a high level of customer satisfaction

Ideal Candidate

• Strong written and verbal communication skills
• Customer service experience (travel, hospitality, or support roles preferred)
• Highly organized, dependable, and detail-oriented
• Comfortable working independently in a fully remote role
• Able to learn new systems, booking platforms, and digital tools quickly
• Passionate about travel and delivering excellent client support

What We Offer

• Fully remote position
• Comprehensive training and ongoing support
• Growth opportunities within a travel-focused company
• Access to travel-related perks and industry discounts
• Supportive and collaborative remote team environment