Senior Systems Administrator

Talent Street; Brisbane; On-site; AUD 120,000 - 160,000; Full time

Job summary

Talent Street is recruiting two Senior Systems Administrators in Brisbane CBD to provide Tier-3 EUC engineering and support for enterprise environments. You will manage end-user computing, Microsoft 365 administration, and device deployment across Windows, macOS, iOS/iPadOS and Android, in collaboration with network, security and service desk teams.

Strong automation and ITIL experience preferred. You will mentor junior engineers, contribute to technology initiatives, and work closely with

Qualifications

• Hands-on EUC engineering and admin for enterprise end-user computing environments.
• Experience managing desktops, laptops, mobiles and tablets.
• Ability to administer Microsoft 365 services and investigate complex EUC incidents to resolution.
• Experience in ITIL-based operations and collaborating with service desk, application, infrastructure, network and security teams.
• Familiarity with ServiceNow, software deployment and automation, and Teams voice/meeting-room services.

Responsibilities

• Deliver tier-three EUC support, investigate root causes and lead remediation.
• Administer Microsoft 365 services and support service-level outcomes.
• Automate, test and deploy EUC infrastructure, software and device configurations.
• Assess new technologies and contribute to service improvements and initiatives.
• Collaborate across technical teams and stakeholders, and mentor junior colleagues.

Skills

EUC engineering

Application packaging

Mobile device management

Intune

Autopilot

SCCM

M365 admin

PowerShell

Teams admin

Azure

AWS

Defender for Endpoint

ITIL/ServiceNow

Tools

ServiceNow

Intune

Autopilot

SCCM

Azure

AWS

Windows 365

PowerShell

Job description

About the organisation

This public-sector organisation delivers criminal, civil and community justice services, working towards a fair, safe and inclusive society. Its work includes safeguarding vulnerable people, addressing the over-representation of First Nations people in the criminal justice system, responding to domestic, family and sexual violence, and minimising gambling harm. Its technology services team provides information and communications technology services, advice and support across the organisation. The team is working to evolve its services to meet future needs, while supporting staff and enabling reliable delivery of justice services. Collaboration, public service and a focus on equitable outcomes are central to this work.

About the role

Two (2) Senior Systems Administrators are sought for contract opportunities based in Brisbane CBD, with the possibility of extension. You will provide tier-three support and engineering for enterprise end-user computing (EUC) technologies, helping to maintain a reliable and secure managed operating environment across desktop, laptop and mobile devices. Working closely with infrastructure, network, security and service desk teams, you will scope, configure, test, deploy and maintain EUC services, taking account of related systems and operational processes. The role also covers administration of Microsoft 365 services, software packaging and deployment, incident investigation and remediation, and improvements to existing services. You will work with internal stakeholders and external government entities, contribute to technology initiatives and testing, and support junior engineers and technicians.

Key responsibilities

• Deliver tier-three EUC support, investigate root causes and lead remediation.
• Administer Microsoft 365 services and support service-level outcomes.
• Automate, test and deploy EUC infrastructure, software and device configurations.
• Assess new technologies and contribute to service improvements and initiatives.
• Collaborate across technical teams and stakeholders, and mentor junior colleagues.

Key experience required

You will bring hands-on engineering and operational experience managing enterprise end-user computing environments, including managed operating environments, application packaging and mobile device management. Experience supporting desktops, laptops, mobiles and tablets is important, as is the ability to administer Microsoft 365 services and investigate complex EUC incidents through to resolution. You will have worked in an ITIL-based environment and be comfortable collaborating with service desk, application, infrastructure, network and security teams. Experience with ServiceNow, software deployment and automation, and supporting Microsoft Teams voice and meeting-room services will be valuable. The role also calls for clear communication with clients and other stakeholders, a continuous-improvement mindset, and the ability to share knowledge with less experienced colleagues.

Key technical skills required

• Managed operating environment engineering and administration, application packaging and deployment.
• Mobile device and application management across Windows, Apple iOS and iPadOS, and Android.
• Microsoft Endpoint Manager, including Intune and Autopilot, and SCCM.
• Microsoft 365 administration, including Teams, SharePoint, Teams Voice/Calling, Teams Meeting Rooms and Forms.
• PowerShell, device group policies, configuration profiles, and automation of provisioning, testing, and deployment.
• Microsoft Azure, Amazon Web Services, Remote Desktop Services and Windows 365.
• Microsoft Defender for Endpoint and Microsoft 365 Defender.
• ITIL-based operations and ServiceNow.

Desirable skills

• Microsoft certifications such as Microsoft 365 Fundamentals, Endpoint Administrator Associate, Teams Administrator Associate, or Collaboration Communications Systems Engineer Associate.
• Knowledge of Teams Voice/Calling and Teams Meeting Room solutions, including Logitech and Poly.
• Experience assessing new EUC hardware and services, and keeping informed about relevant technology trends and product roadmaps.