Senior Victims’ Complaints & Investigations Lead

Department of Justice and Community Safety; Melbourne; Híbrido; AUD 116.000 - 141.000; Jornada completa

Descripción de la vacante

Department of Justice and Community Safety in Victoria is seeking a Senior Complaints and Investigations Officer to lead reviews of complaints under the Victims' Charter and guide a team through sensitive cases. You will interview witnesses, review evidence, and prepare clear investigation plans and communications to support the Victims of Crime Commissioner’s work.

The role offers hybrid work options, a full-time contract, and salary between 116,413 and 140,849 AUD plus super.

Formación

• You do not need a mandatory qualification for this role.
• A tertiary qualification in law or a related field would be well regarded.
• Experience managing administrative investigations with a focus on people's needs.
• Strong writing and editing of clear reports and letters, working independently and with others.
• Confidence using case management and electronic document systems.
• People leadership and problem-solving skills, ideally with experience supporting people affected by trauma.

Responsabilidades

• Lead reviews of complaints under the Victims' Charter and guide the team through investigations.
• Interview witnesses and review evidence to support decisions.
• Prepare investigation plans, reports and letters for the Commissioner's work.
• Improve complaint handling and manage workloads while building relations with agencies.
• Identify system-wide problems from complaint trends to shape changes in services.

Conocimientos

People leadership

Problem solving

Report writing

Editing

Case management

Trauma-informed

Educación

Tertiary qualification in law or related field

Herramientas

Case management software

Electronic document systems

Descripción del empleo

Department of Justice and Community Safety in Victoria is seeking a Senior Complaints and Investigations Officer to lead reviews of complaints under the Victims' Charter and guide a team through sensitive cases. You will interview witnesses, review evidence, and prepare clear investigation plans and communications to support the Victims of Crime Commissioner’s work.

The role offers hybrid work options, a full-time contract, and salary between 116,413 and 140,849 AUD plus super.