Senior Complaints & Investigations Officer

Victims-of-Crime-Commissio; Melbourne; Hybrid; AUD 116,000 - 141,000; Full time

Benefits offered by this job

Hybrid work options

Job summary

Victims of Crime Commissioner is seeking a Senior Complaints and Investigations Officer in Melbourne to lead reviews of complaints under the Victims' Charter and support victims seeking redress. The role demands guiding a team through sensitive, trauma-informed investigations and producing clear plans, reports and correspondence for agencies and the Commissioner.

You will collaborate with multiple stakeholders, manage workloads, and drive improvements in complaint handling.

Qualifications

• No mandatory qualification for this role; a tertiary qualification in law or a related field would be well regarded.
• Experience managing administrative investigations with a focus on people's needs.
• Strong ability to write clear reports and letters and work independently and with others.

Responsibilities

• lead fair complaint assessments and investigations, interview witnesses and review evidence
• guide your team to provide respectful support that recognises trauma effects
• prepare clear investigation plans, reports and letters to support the Commissioner's work
• improve complaint handling, manage workloads and build strong relationships with agencies
• identify system-wide problems and use complaint trends to shape changes

Skills

Leadership

Investigation

Report writing

Trauma-informed

Interviewing

Education

Law degree

Tools

Case management systems

Electronic document systems

Job description

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/DJ2149OCTOBER2026

The Victims of Crime Commissioner is an independent statutory appointee with responsibilities across the Victims' Charter Act 2006 and the Victims of Crime Commissioner Act 2015. With the support of our Office, the Commissioner advocates for the recognition, inclusion, participation, and respect of victims of crime throughout the justice system.

We embrace diversity and strive to have a workforce that reflects the community we serve – we also know that our work has the greatest impact when it is informed by diverse experiences and perspectives. We're all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background.

We strongly encourage Aboriginal people, people from culturally and linguistically diverse backgrounds, and people with disabilities to apply.

We strive to build and maintain an inclusive workplace that brings out the best in our people and we support flexible work arrangements.

If you think you can do the job and would be a good fit for our organisation, we'd love to hear from you!

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

For more information on our recruitment process, please visit justice.vic.gov.au/careers

• Lead investigations that help uphold the rights of victims of crime.
• Guide a team through sensitive complaints and complex cases.
• Help shape fairer services across Victoria's justice system.
• Use your skills in a role with hybrid work options.
• Ongoing, full-time role earning 116,413 - $140,849 per year, plus super.

About us

The Victims of Crime Commissioner is an independent statutory officer who advocates for victims of crime in their dealings with the justice system and government agencies. This means the Commissioner is not part of government or other agencies in the justice system.This means the Commissioner is not part of government or other agencies in the justice system.

What you will do

As senior complaints and investigations officer, you will lead reviews of complaints under the Victims' Charter. You will help victims of crime raise concerns about justice agencies and support services.

You will:

• lead fair complaint assessments and investigations, interview witnesses and review evidence
• guide your team to provide respectful support that recognises the effects of trauma
• prepare clear investigation plans, reports and letters to support the Commissioner's work
• improve complaint handling, manage workloads and build strong working relationships with agencies
• identify system-wide problems and use complaint trends to help shape changes.

About you

You do not need a mandatory qualification for this role. Your tertiary qualification in law or a related field would be well regarded.

You should also have:

• experience managing administrative investigations with a focus on people's needs
• skills in writing and editing clear reports and letters, working independently and with others
• confidence using case management and electronic document systems
• people leadership and problem-solving skills, ideally with experience supporting people affected by trauma.

To learn even more about this role, please read the position description. If you have any further questions, feel free to email Lina Christou at [e-mail] .

Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.

IMPORTANT INFORMATION:

Child safe statement of commitment

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

Applications close Thursday 19 November 2026 at 11.59pm