Senior Complaints & Investigations Officer

Department of Justice and Community Safety; Melbourne; Hybrid; AUD 116,000 - 141,000; Full time

Job summary

Department of Justice and Community Safety in Victoria is seeking a Senior Complaints and Investigations Officer to lead reviews of complaints under the Victims' Charter and guide a team through sensitive cases. You will interview witnesses, review evidence, and prepare clear investigation plans and communications to support the Victims of Crime Commissioner’s work.

The role offers hybrid work options, a full-time contract, and salary between 116,413 and 140,849 AUD plus super.

Qualifications

• You do not need a mandatory qualification for this role.
• A tertiary qualification in law or a related field would be well regarded.
• Experience managing administrative investigations with a focus on people's needs.
• Strong writing and editing of clear reports and letters, working independently and with others.
• Confidence using case management and electronic document systems.
• People leadership and problem-solving skills, ideally with experience supporting people affected by trauma.

Responsibilities

• Lead reviews of complaints under the Victims' Charter and guide the team through investigations.
• Interview witnesses and review evidence to support decisions.
• Prepare investigation plans, reports and letters for the Commissioner's work.
• Improve complaint handling and manage workloads while building relations with agencies.
• Identify system-wide problems from complaint trends to shape changes in services.

Skills

People leadership

Problem solving

Report writing

Editing

Case management

Trauma-informed

Education

Tertiary qualification in law or related field

Tools

Case management software

Electronic document systems

Job description

Lead investigations that help uphold the rights of victims of crime.Guide a team through sensitive complaints and complex cases.Help shape fairer services across Victoria's justice system.Use your skills in a role with hybrid work options.Ongoing, full-time role earning 116,413 - $140,849 per year, plus super.About usThe Victims of Crime Commissioner is an independent statutory officer who advocates for victims of crime in their dealings with the justice system and government agencies. This means the Commissioner is not part of government or other agencies in the justice system. This means the Commissioner is not part of government or other agencies in the justice system.What you will doAs senior complaints and investigations officer, you will lead reviews of complaints under the Victims' Charter. You will help victims of crime raise concerns about justice agencies and support services.You will:lead fair complaint assessments and investigations, interview witnesses and review evidenceguide your team to provide respectful support that recognises the effects of traumaprepare clear investigation plans, reports and letters to support the Commissioner's workimprove complaint handling, manage workloads and build strong working relationships with agenciesidentify system-wide problems and use complaint trends to help shape changes.About youYou do not need a mandatory qualification for this role. Your tertiary qualification in law or a related field would be well regarded.You should also have:experience managing administrative investigations with a focus on people's needsskills in writing and editing clear reports and letters, working independently and with othersconfidence using case management and electronic document systemspeople leadership and problem-solving skills, ideally with experience supporting people affected by trauma.To learn even more about this role, please read the position description. If you have any further questions, feel free to email Lina Christou at [e-mail] and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.How to applyPlease click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.IMPORTANT INFORMATION:Child safe statement of commitmentThe Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.