Senior Venue Manager — Lead Operations & Guest Experience

Luna Group; Brisbane; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Supportive Head Office

Professional development

Job summary

Luna Group is seeking an experienced Venue Manager to lead operations at one of our Brisbane venues. The role focuses on exceptional dining experiences, staff development and driving profitability in a hands‑on leadership capacity.

You will oversee daily operations, ensure high standards of service, coordinate with kitchen and bar teams, manage rostering and budgets, and maintain safety and compliance across the venue.

Qualifications

• Proven experience as a Restaurant Manager, Venue Manager, Assistant Venue Manager or in a similar senior hospitality management role.
• Strong background in restaurant operations and food and beverage service.
• Excellent leadership, communication and team management skills.
• Experience managing high‑volume restaurant service and maintaining quality under pressure.
• Knowledge of rostering, budgeting, labour management and cost control.
• Sound understanding of food safety standards, liquor licensing and hospitality compliance.
• Excellent organisational skills and ability to manage multiple priorities.
• Customer‑focused with a passion for delivering exceptional dining experiences.
• Proactive, hands‑on management style.
• Current Queensland RSA certificate, additional hospitality qualifications valued.

Responsibilities

• Oversee all day‑to‑day restaurant and venue operations, ensuring efficient and consistent service.
• Lead, train and motivate front‑of‑house staff to deliver exceptional customer experiences.
• Manage staff rostering, labour costs and team performance.
• Work collaboratively with kitchen and bar teams to ensure smooth service and high standards of food and beverage presentation.
• Maintain high standards of customer service, venue presentation and cleanliness.
• Monitor venue performance, budgets, revenue and operational expenses.
• Manage stock control, inventory, ordering and supplier relationships.
• Handle customer enquiries, feedback and complaints professionally and efficiently.
• Ensure compliance with food safety regulations, liquor licensing requirements and workplace health and safety standards.
• Oversee restaurant reservations, functions and special events to ensure seamless guest experiences.
• Identify opportunities to improve operational efficiency, customer satisfaction and profitability.
• Foster a positive, professional and supportive workplace culture.

Skills

Restaurant Manager

Venue Manager

Team Leadership

Budgeting

Food Safety

Education

Queensland RSA certificate

Job description

Luna Group is seeking an experienced Venue Manager to lead operations at one of our Brisbane venues. The role focuses on exceptional dining experiences, staff development and driving profitability in a hands‑on leadership capacity.

You will oversee daily operations, ensure high standards of service, coordinate with kitchen and bar teams, manage rostering and budgets, and maintain safety and compliance across the venue.