Senior Vendor Manager — Telco & E‑Commerce Growth

EBR Ever Better Recruitment; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

EBR Ever Better Recruitment seeks an experienced Vendor Manager for a major telecom client. This role targets someone who can drive relationships across vendors, negotiate favorable terms, and align with KPI-driven performance.

The position includes travel and engages with cross-functional stakeholders to optimize vendor outcomes. The ideal candidate has 5+ years in vendor management, a proven process-improvement track record, and comfort with financial indicators.

Qualifications

• 5+ years of vendor management experience.
• Proven track record in process improvement.
• Preferably telco and E-Commerce experience.
• Team player who takes ownership of team growth.
• Strong understanding of financial indicators.
• Ability to draft and manage multiple third-party agreements.
• Experience advising on contract interpretation and negotiation strategies.
• Identify and address legal and business risks, ensuring compliance with internal policies and regulations.
• Leadership and exceptional communication/interpersonal skills.

Responsibilities

• Establish internal policies, standards and processes for working with vendors.
• Optimize performance while minimizing risks.
• Ensure contracts are executed after appropriate due diligence.
• Manage the team to reach KPIs with strong performance management.
• Serve as point of contact for questions and issues from vendors.
• Maintain long-last relationships with the business and the vendor.
• Assess vendors’ performance to ensure standards are met; replace vendors if needed.
• Collaborate with Head of Customer Happiness on strategic planning and innovations.

Skills

Vendor management

Negotiation

KPIs

Leadership

Communication

Job description

EBR Ever Better Recruitment seeks an experienced Vendor Manager for a major telecom client. This role targets someone who can drive relationships across vendors, negotiate favorable terms, and align with KPI-driven performance.

The position includes travel and engages with cross-functional stakeholders to optimize vendor outcomes. The ideal candidate has 5+ years in vendor management, a proven process-improvement track record, and comfort with financial indicators.