Senior Tenancy and Property Officer

State of Victoria; Wangaratta; On-site; AUD 70,000 - 90,000; Full time

Job summary

The Senior Housing Services Officer role is a client-facing position within the Department of Families, Fairness and Housing, supporting the delivery of housing programs and client-centred services to individuals and families seeking housing assistance or living in public housing.

Based in offices across the state, responsibilities include tenancy and property management, housing advice, and mentoring other housing staff to handle complex client needs and service delivery challenges.

Qualifications

• Applicant must be Australian citizen, permanent resident or hold valid work authorization.

Responsibilities

• Initiate and facilitate case conferences for clients, potentially with cross-department collaboration.
• Review and recommend early intervention strategies for clients with challenging needs, using risk assessment tools as appropriate.
• Understand relationships between stakeholders to influence improved housing outcomes and policy.

Job description

THE ROLEThe Senior Housing Services Officer role is a client facing position which supports the delivery of the Department of Families, Fairness and Housing's housing program and plays a vital role in supporting the delivery of client-centered services to individuals and families who seek housing assistance or reside in public housing.Housing Services Officers are part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing. Based in offices across the state, the role undertakes a range of tasks relating to tenancy and property management and the provision of housing advice and assistance.The Senior Housing Services Officer is a highly skilled housing worker who uses their expertise and knowledge to resolve complex and challenging problems associated with client needs and housing tenancies. They have a key role in coaching, mentoring and guiding other housing staff and require the capability to work proactively in managing service delivery complexity.ACCOUNTABILITIES INCLUDEInitiate and facilitate case conferences for clients which may include cross Department and agency collaboration.Review and recommend strategies for early intervention involving clients with challenging problems, including the use of risk assessment tools and frameworks.Apply understanding of interrelationships between stakeholders and/or other work units to influence improved housing outcomes and policy.Please open the position description to read more.HOW TO APPLYApplicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)Please apply to submit your interest in this position.