Senior Technology Specialist

WA Health; Western Australia; On-site; AUD 127,000 - 135,000; Full time

Job summary

WA Health's Health Support Services (HSS) ICT Business Unit is seeking a Senior Technology Specialist for a permanent full-time appointment. You will oversee delivery of ICT application and platform solutions, including development, release, maintenance, support, and disaster recovery services.

In this role you will identify opportunities to streamline processes, drive product improvements, and provide technical customer support, building strong relationships with internal and external

Qualifications

• Senior level ICT specialist with strong technical delivery skills.
• Experience in applications, cloud and on-premise environments is preferred.
• Ability to build and maintain stakeholder relationships.

Responsibilities

• Ensuring effective and efficient delivery of ICT application and platform solutions including development, release, maintenance, support, and disaster recovery services.
• Identifying opportunities to streamline processes and deliver enhanced products and services.
• Providing technical customer support and identifying opportunities for solutions development to drive improvements in customer satisfaction.
• Building and maintaining customer-focused relationships with internal and external stakeholders.

Skills

ICT delivery

Stakeholder management

Customer support

Tools

Linux CUPS

Windows Printing

LDSS

Job description

HSO Level G7 $127,194 - $135,150 per annum

Hello, are you… An innovator? A problem solver? A team player? A customer focused thinker? Committed to helping others? Interested in contributing to the health of all Western Australians?

This is an exciting time for HSS and we’re looking for adaptable, motivated, and resilient people to join our growing team.

Your new role

We are seeking an enthusiastic and suitably experienced person for the role of Senior Technology Specialist.

This is a Permanent Full Time appointment.

Position Profile: As part of the Health Support Services (HSS) ICT Business Unit, the Technology Specialist is responsible for:

• Ensuring effective and efficient delivery of ICT application and platform solutions including development, release, maintenance, support, and disaster recovery services.


• Identifying opportunities to streamline processes and deliver enhanced products and services.


• Providing technical customer support and identifying opportunities for solutions development to drive improvements in customer satisfaction.


• Building and maintaining customer-focused relationships with internal and external stakeholders.

Within the Hospital Administration Team in Health Support Services, we provide support for many applications, some of which are complex and highly integrated. Some are hosted on-premise, some in the cloud. Below is a list of the platforms, tools and technologies that make up our suite of applications:

• Printing: Linux CUPS and Windows Printing / LDSS

Please view the Job Description Form (JDF) attached which provides a full statement of duties for the position.

If you thrive in a fast paced, multifaceted working environment, and are eager to contribute to our purpose of supporting our customers to provide excellent health care, we would love to hear from you.

About HSS

Put simply, we work behind the scenes to ensure the WA health system runs smoothly!

As the Western Australian Government agency providing shared services to the state’s public health system, we provide a suite of financial, ICT, procurement and supply, and workforce services to more than 70,000 employees across WA’s public health services and hospitals.

Whether you work in our corporate offices, at our customers’ sites in a hospital, or at our warehouses located in Jandakot - we are one united team of over 1,800 people.

Find out more about us www.hss.health.wa.gov.au.