Senior Technical Support Engineer - Remote (Australia)

Clickhouse; Ballarat; Remote; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work environment

Healthcare

Equity in the company

Time off

USD$500 home office setup

Global Gatherings

Job summary

ClickHouse is expanding its global Support Engineering team and seeking a Technical Support Engineer to help customers worldwide. This remote role requires you to be in Australia and to support customers via chat, calls, and meetings while collaborating with Engineering, PM, and GTM teams.

You will triage tickets, contribute to documentation, and mentor peers, with a focus on ClickHouse open-source and Cloud solutions. Fluency in English and a proactive, learning mindset are essential.

Qualifications

• Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or related domains such as SQL databases, OLAP, and distributed systems.
• Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer.
• Be present and available for high-quality 24x7 Support in a global, distributed environment.
• Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity.
• A mindset of teamwork, global engagement, empathy, and solving challenging problems.
• A sense of adventure and urgency in building scalable, high-performing databases.

Responsibilities

• Supporting and guiding ClickHouse users via cases, chat, Slack, community, and meetings.
• Develop solutions based on ClickHouse Cloud and ClickHouse open-source for documentation, knowledge base, blogs, meetups, webinars, and training.
• Work with global teams to define functionality required by users and customers.
• Mentor, train, and share knowledge with colleagues, users, and customers.
• Deliver excellent customer service as a first-line technical engineer within SLAs.

Skills

Technical breadth and depth in ClickH

SQL databases

OLAP

Distributed systems

ClickHouse Cloud

Cloud-native SaaS

English communication

Go to Market collaboration

Tools

ClickHouse

Kafka

Kinesis

Spark

RabbitMQ

Job description

ClickHouse is expanding its global Support Engineering team and seeking a Technical Support Engineer to help customers worldwide. This remote role requires you to be in Australia and to support customers via chat, calls, and meetings while collaborating with Engineering, PM, and GTM teams.

You will triage tickets, contribute to documentation, and mentor peers, with a focus on ClickHouse open-source and Cloud solutions. Fluency in English and a proactive, learning mindset are essential.