Remote Technical Support Engineer — Australia, Cloud DBs

Clickhouse; Gladstone Regional; Remote; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work environment

Healthcare

Equity in the company

Time off

A USD$500 Home office setup

Global Gatherings

Job summary

ClickHouse is expanding its global Support Engineering team with a remote position open to candidates in Australia. You will provide first-line technical support for ClickHouse Cloud and open-source deployments, handling cases via chat, Slack, and video meetings.

Join a diverse, globally distributed team focused on delivering excellent customer service and high-quality 24x7 support in a fast-growing database platform.

Qualifications

• Experience with ClickHouse open-source or ClickHouse Cloud
• Strong written and verbal English communication skills
• Ability to work remote with reliable connectivity and across time zones

Responsibilities

• Provide customer-facing technical support via chat, calls, and video meetings
• Develop solutions and content for documentation, knowledge base, blogs, and training
• Collaborate with Engineering, GTM, and Product Management to define requirements and improve SLAs

Skills

ClickHouse knowledge

Cloud knowledge

SQL databases

Distributed systems

English communication

Tools

Slack

Ticketing system

Job description

ClickHouse is expanding its global Support Engineering team with a remote position open to candidates in Australia. You will provide first-line technical support for ClickHouse Cloud and open-source deployments, handling cases via chat, Slack, and video meetings.

Join a diverse, globally distributed team focused on delivering excellent customer service and high-quality 24x7 support in a fast-growing database platform.