Senior Technical Support Engineer - Remote Australia

Clickhouse; Dubbo; Remote; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work environment

Healthcare

Equity in the company

Time off

A USD$500 Home office setup

Global Gatherings

Job summary

ClickHouse is expanding its global Support Engineering team and is seeking a Technical Support Engineer in Australia. This remote role interacts with customers via chat, Slack, calls, and video meetings, handling a wide range of tasks from triage to post-sales support.

You will work with ClickHouse Cloud and Open-Source, and collaborate with Engineering, Go-To-Market, and Product Management to define required functionality.

Qualifications

• Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as SQL databases, OLAP, cloud-native SaaS, distributed systems.
• Experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, or Systems Engineer.

Responsibilities

• Support and guide ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings.
• Develop solutions based on ClickHouse Cloud and ClickHouse open-source for documentation, knowledge base, blogs, meetups, webinars, and training.
• Collaborate with global teams to define functionality required by users and customers.
• Mentor, train, and share knowledge with colleagues, users, and customers.
• Deliver excellent customer service as a first-line technical engineer within SLAs.

Skills

ClickHouse knowledge

SQL databases

Distributed systems

Open-source experience

Tools

ClickHouse

Slack

Cloud platforms (Azure/GCP/AWS)

Job description

ClickHouse is expanding its global Support Engineering team and is seeking a Technical Support Engineer in Australia. This remote role interacts with customers via chat, Slack, calls, and video meetings, handling a wide range of tasks from triage to post-sales support.

You will work with ClickHouse Cloud and Open-Source, and collaborate with Engineering, Go-To-Market, and Product Management to define required functionality.