Senior Technical Support Engineer — Remote APAC

Launchdarkly Group; Sydney; A distancia; AUD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Factory is seeking a Technical Support Engineer to ensure customers extract maximum value from our developer-centric platform. This remote APAC role collaborates with product, engineering, and customer success to resolve architecture and performance challenges.

You will build diagnostics and automation, contribute to playbooks, and help scale operations while delivering exceptional support across the APAC region.

Formación

• Proficient in at least one modern language with ability to learn others quickly.
• Experience administering large-scale production environments.
• Excellent written and verbal communication.
• Strong diagnostic and problem-solving skills.
• Customer-focused with ability to advocate for users.

Responsabilidades

• Resolve complex customer issues related to architecture, performance, and security.
• Advocate for customers with product and engineering teams.
• Develop internal tools for diagnostics, benchmarking, and automation.
• Collaborate cross-functionally to design scalable processes and dashboards.

Conocimientos

Python

Go

Java

C++

JavaScript

Herramientas

AWS

Azure

Google Cloud

CI/CD

Observability tools

Descripción del empleo

Factory is seeking a Technical Support Engineer to ensure customers extract maximum value from our developer-centric platform. This remote APAC role collaborates with product, engineering, and customer success to resolve architecture and performance challenges.

You will build diagnostics and automation, contribute to playbooks, and help scale operations while delivering exceptional support across the APAC region.