Senior Technical Field Engineer

Unisys; Canberra; On-site; AUD 70,000 - 90,000; Full time

Job summary

Unisys is seeking a Field Engineer to provide full onsite engineering support for a base of large and complex clients in Australia. You will own onsite service activities, perform advanced maintenance and low-complexity installations, and use advanced tools to resolve client issues and implement scheduled installs.

The ideal candidate has 2–4 years hands-on field engineering experience, a technical certification or associate degree, Australian citizenship, and NV1/NV2 security clearance.

Qualifications

• 2–4 years of hands-on experience in field engineering or related technical support roles.
• Proven ability to perform maintenance, installations, and troubleshooting in customer environments.
• Technical certification or associate degree preferred.
• NV1/NV2 security clearance is a must have.
• Australian citizenship is required.

Responsibilities

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Skills

Field engineering experience

Maintenance

Installations

Troubleshooting

Australian citizenship

NV1/NV2 security clearance

Education

Technical certification or associate degree

Job description

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

You will be successful in this role if you have:

• Technical certification or associate degree preferred.
• 2–4 years of hands‑on experience in field engineering or related technical support roles.
• Proven ability to perform maintenance, installations, and troubleshooting in customer environments.
• Must be an Australian Citizen
• AGSVA NV1/NV2 security clearance is a must have

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.