Senior Technical Engineer

AnyIT; Ipswich City; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Access to training and certifications

Career progression opportunities

Job summary

A growing Managed Service Provider is seeking a Senior IT Support Specialist in Ipswich City, Queensland. This role involves providing advanced technical support, managing client relationships, and mentoring junior staff. The ideal candidate will have 3-5 years of experience and a passion for delivering exceptional IT services. Join us for professional growth and make a significant impact in a dynamic team environment.

Qualifications

• 3-5 years of experience in a senior IT support role.
• Experience in managing client relationships.
• Proficient in troubleshooting complex technical issues.

Responsibilities

• Provide advanced technical support for complex hardware and software issues.
• Manage and maintain client relationships, acting as a trusted advisor.
• Troubleshoot networking issues and implement security protocols.
• Document technical solutions and create knowledge base articles.
• Mentor and support junior technical staff.

Skills

Advanced technical support

Client relationship management

Troubleshooting networking issues

Mentorship skills

Job description

Senior IT Support Specialist

Employment Type: Full-time

Experience Level: 3-5 years in a Senior Role

Department: Technical Support

About the Role: Join our technical support team and help deliver exceptional IT services to our clients. You'll be responsible for troubleshooting complex technical issues, managing client relationships, and ensuring optimal system performance.

As a Senior IT Support Specialist, you will be at the forefront of our technical operations, providing expert-level support to clients and mentoring junior team members. This is an excellent opportunity for an experienced IT professional looking to make a significant impact in a growing MSP environment.

Key Responsibilities

• Provide advanced technical support for complex hardware and software issues
• Manage and maintain client relationships, acting as a trusted technical advisor
• Troubleshoot networking issues and implement security protocols
• Ensure optimal system performance and proactive monitoring
• Document technical solutions and create knowledge base articles
• Mentor and support junior technical staff
• Participate in on-call rotation for critical support
• Collaborate with project teams on infrastructure implementations

What Success Looks Like

• High client satisfaction scores and positive feedback
• Efficient resolution of technical issues with minimal downtime
• Proactive identification and prevention of potential problems
• Effective knowledge transfer to team members
• Continuous improvement of support processes and procedures

We invest in our people. You'll have access to training, certifications, and clear career progression opportunities within our growing organization.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries: Computer Networking Products

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Ipswich, England, United Kingdom

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