Senior Team Manager – Intensive Case Management for Youth

Junction Support Services; Wodonga; Presencial; AUD 110.000 - 130.000; Jornada completa

Descripción de la vacante

Junction Support Services in Wodonga is seeking an experienced Team Manager to lead our Intensive Case Management Services (ICMS) team. You’ll supervise Case Managers and Education Support staff, guiding risk assessment, caseload management and complex decision making to keep young people at the centre of care.

The role demands trauma-informed leadership, strong communication and a commitment to high practice standards, with day-to-day oversight and participation in Care Team Meetings and

Formación

• Senior leadership experience in community services or child and family services.
• Strong ability to assess risk and make sound decisions under pressure.
• Experience supervising teams and providing coaching and feedback.
• Trauma-informed practice with young people and families.

Responsabilidades

• Lead ICMS Case Managers and Education Support staff on a day-to-day basis.
• Provide supervision, guidance and clinical judgement for complex cases.
• Ensure caseloads are covered and supervise court reports and plan meetings.
• Oversee compliance with practice frameworks and client-centred approaches.
• Coordinate with DFFH, education providers, health services and other organisations.
• Maintain program reporting and data quality; escalate risks as needed.
• Participate in after-hours on-call duties as required.

Conocimientos

Leadership

Case management

Risk assessment

Trauma-informed care

Communication

Educación

Social Work / Community Services degree

Disability qualification (desirable)

Herramientas

Case management software

Descripción del empleo

Junction Support Services in Wodonga is seeking an experienced Team Manager to lead our Intensive Case Management Services (ICMS) team. You’ll supervise Case Managers and Education Support staff, guiding risk assessment, caseload management and complex decision making to keep young people at the centre of care.

The role demands trauma-informed leadership, strong communication and a commitment to high practice standards, with day-to-day oversight and participation in Care Team Meetings and