ICMS Team Lead – Trauma-Informed Case Management

Junction; Wodonga; On-site; AUD 85,000 - 95,000; Full time

Job summary

Junction Support Services in Wodonga is seeking an experienced Team Manager to lead our Intensive Case Management Services (ICMS) team. You will supervise Case Managers and Education Support staff, guiding complex decisions while keeping the young person at the centre of care.

You’ll coordinate with DFFH, education providers and health services, ensure practice standards, and contribute to after-hours leadership as part of Junction’s on-call roster.

Qualifications

• Relevant qualification in Social Work or Community Services.
• Experience leading teams in community services or child and family support.
• Experience identifying, assessing and responding to risk.
• Strong interpersonal skills and empathetic approach.
• Excellent written and verbal communication skills.
• Crisis management capabilities.

Responsibilities

• Leading your team with monthly supervision and regular day-to-day support.
• Supporting complex case decisions and risk-related decisions.
• Keeping practice aligned with client-centred, strengths-based frameworks.
• Monitoring caseloads, leave, TOIL and coverage for consistent support.
• Overseeing documentation and deadlines (Case Plans, Court Reports, reporting).
• Developing staff through coaching and performance support.
• Working across the service system with partners and educational/health services.
• Managing issues as they arise from young people, families and stakeholders.
• Keeping leadership informed and escalating emerging risks.
• Contributing to after-hours leadership and on-call roster.

Skills

Leadership

Risk assessment

People management

Communication

Education

Social Work degree

Community Services qualification

Job description

Junction Support Services in Wodonga is seeking an experienced Team Manager to lead our Intensive Case Management Services (ICMS) team. You will supervise Case Managers and Education Support staff, guiding complex decisions while keeping the young person at the centre of care.

You’ll coordinate with DFFH, education providers and health services, ensure practice standards, and contribute to after-hours leadership as part of Junction’s on-call roster.