Practice Manager, Registry

Workplace Injury Commission; Melbourne; Hybrid; AUD 181,000 - 221,000; Full time

Benefits offered by this job

Hybrid work option

Mentoring and support

Attractive benefits

Job summary

Workplace Injury Commission (WIC) is a Victorian Government statutory authority delivering high-quality outcomes for injured Victorians. As Practice Manager, Registry you will lead a team of managers, drive continuous improvement, and champion a culture of accountability, inclusivity and excellence.

Your senior leadership and change-management experience will shape strategic and operational decisions across the registry.

Qualifications

• Senior leadership experience within a complex environment
• Experience leading teams through change and delivering goals
• Proven track record of improving processes, productivity and service quality
• Strong coaching and development capability for growth
• Excellent interpersonal skills and emotional intelligence
• Ability to think strategically and operationally in a government context

Responsibilities

• Lead a group of Team Managers and oversee continuous improvement and quality standards
• Promote a professional, constructive, accountable and learning culture
• Identify and respond to employee, stakeholder and service challenges
• Build strategic internal and external stakeholder relationships to deliver high-quality service

Job description

$201,315 per annum (plus super) + excellent mentoring and support

• Enjoy rewarding work, a respectful culture, and the support you need to thrive
• Competitive remuneration, flexibility incl hybrid WFH option, and incredible benefits
• Play a key role supporting WIC as we help injured Victorians find a way forward

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The impact you'll have:

At the Workplace Injury Commission, we've helped thousands of injured workers and employers to resolve their disputes and move forward with their lives. We're a robust Victorian Government statutory authority that's making an impact.

Due to recent internal promotions, we need you to join us as a Practice Manager for our Registry Business Unit. In this key leadership role, leading a group of Team Managers, you will continue developing a high performing, collaborative and supportive team, overseeing continuous improvement and quality standards, and promoting a professional, constructive, accountable and learning culture.

Equipped with your interpersonal skills and high-level organisational skills you will work closely with other leaders to identify and actively respond to employee, stakeholder, and service challenges.

With your demonstrated senior leadership experience, you will have the ability to inform and advance organisational goals and objectives, improve organisational performance whilst promoting a high-performing culture of accountability, inclusivity, service excellence and collaboration. You will play a key role in fostering strategic internal and external stakeholder relationships with a focus on identifying priorities and resolving issues to enable the team's ability to deliver a high-quality service.

Who we're looking for:

To succeed in this role, you will have:

• Senior-level leadership experience leading, developing and empowering a leadership cohort within a complex legislative framework.
• Demonstrated experience with leading teams through periods of change, ensuring that leadership support is in place and that goals and objectives are executed.
• Success identifying and leading process changes and practices to improve operating efficiencies, productivity, quality, customer service, or people experience.
• Strong leadership capability to coach for growth, create clarity, build connection and lead in context to develop and sustain individual and team high performance.
• Excellent interpersonal skills and emotional intelligence and the ability to engage with a broad range of audiences respectfully and patiently.
• Ability to think both at the strategic and operational level, understanding the broader ecosystem in which WIC operates and how that translates to how we operate and the decisions we make.

For further information, please refer to our position description which you can access through our careers site.

Resolution matters. And so do you.

We're a stable, purpose-driven organisation that offers you meaningful work, a welcoming and vibrant team culture, and a range of benefits, including:

• Competitive remuneration, plus generous allowances and reimbursements for study, wellbeing and home-office working.
• More leave when you need it most - flexible leave arrangements tailored to you.
• Access to our 24/7 holistic mental health and wellbeing program for you and your family.
• A progressive and supportive work environment with experienced leaders who are invested in you.

Here are some of the things we hope you'll love about working with us:

• Help Victorians find a way forward

As Practice Manager, Registry, you'll play a vital role in supporting WIC to help injured workers and employers overcome some of the most challenging times of their lives.

• Find support and relationships that count

Respect is a key value here. We trust and empower you to be your best self, at work and home.

• Respect today, shape tomorrow

Bring your diverse thinking and help make us even better.

• Be rewarded for your contribution

We offer you real professional development opportunities plus a wide range of rewards and benefits to help you thrive.

Visit our careers site to find out more and read the stories of our incredible people.

Want to help us shape a brighter future? Join us.

Please note: Applications will be reviewed throughout the application period, and interviews may commence before the application period expires.

WIC is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact us via email *******@wic.vic.gov.au

In accordance with our Privacy Policy and Collection Statement, as part of the recruitment process, WIC may collect and use information relevant to assessing your suitability for the role and our organisation.

Only people with the right to work in Australia may apply for this position. You will be required to undergo a National Police Check as part of the recruitment process. Successful candidates will be required to provide evidence of their COVID-19 vaccination status or medical exemption prior to commencing employment.